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Craftsman Customer FAQ

Top Answers & How-to Guides

What is Craftsman's Phone Number?

The question we are asked most often is about how to talk to Craftsman customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Craftsman customer service, get an answer now.

Recent Craftsman Customer Questions

How do I get help to get a refund for my craftsman lawn mower?

If you're seeking a refund for your Craftsman lawn mower, the best course of action is to go through the retailer from which you bought your mower, as the refund policies can vary. For purchases made directly from Craftsman, you would want to consult Craftsman's return policy. Generally, a proof of purchase or receipt will be necessary, along with returning the item in the condition you received it. It's important to note that conditions for refunds may not be the same across all products or retailers, and certain restrictions may apply depending on the condition of the product or the time elapsed since purchase.
Asked Jun 11, 2024 6:32 PM

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Purchasing Craftsman Products

Where can I purchase Craftsman products?

Craftsman products are available at major home improvement stores like Lowe's and The Home Depot, as well as through local...

What is the return policy for Craftsman products?

Craftsman generally allows returns within approximately thirty days of purchase for a full refund or exchange, provided items...

Are there any promotions or discounts on Craftsman tools?

Craftsman commonly offers promotions and discounts on their tools, especially during holidays and seasonal sales. These deals...

Warranty and Returns

Are Craftsman tools covered by a warranty?

Craftsman tools are generally covered by a warranty, with hand tools having a lifetime warranty and power tools or lawn...

Can I return a Craftsman tool if I am not satisfied with it?

Craftsman generally allows returns if customers are dissatisfied with their tools, though the policy can differ based on the...

Maintenance and Safety

Do Craftsman tools require any special maintenance?

Craftsman tools typically do not need specialized maintenance beyond standard practices advised for similar tools. Regular...

What safety measures should I take while using Craftsman tools?

When using Craftsman tools, safety is paramount. This includes wearing protective gear, understanding the user manual, checking...

Product Information and Support

Are replacement parts available for Craftsman products?

Craftsman provides replacement parts for a variety of its products, spanning across power tools, lawn equipment, and hand...

Do Craftsman tools come with user manuals or instructions?

Craftsman tools generally come with user manuals that offer crucial guidance on usage, maintenance, and safety. If a manual is...

Does Craftsman offer tool rentals?

Craftsman primarily focuses on selling tools rather than renting them. Their durable products, ideal for both homeowners and...

What is the difference between Craftsman and other tool brands?

Craftsman stands out from other tool brands by having a rich history, a varied range of tools, and a commitment to innovation....

How can I find instructional videos for using Craftsman tools?

To find instructional videos for Craftsman tools, users can check the official Craftsman website for resources and guides,...

Usage and Compatibility

Are Craftsman tools suitable for professional use?

Craftsman tools are durable and reliable, suitable for both hobbyists and professionals across various trades. They balance...

Can Craftsman tools be used for automotive repairs?

Craftsman tools are ideal for automotive repairs, offering a variety of options for both professionals and DIY users. They have...

Are Craftsman tools compatible with other brands?

Craftsman tools are generally designed for versatility and can often work with products from other brands, especially for...
We look to the Craftsman issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Craftsman issues reported to GetHuman
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