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Coolframes.com Customer FAQ

Top Answers & How-to Guides

What is Coolframes.com's Phone Number?

The question we are asked most often is about how to talk to Coolframes.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Coolframes.com Customer Questions

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Ordering and Payment

What payment methods are accepted on Coolframes.com?

Coolframes.com supports various payment options, including major credit cards like Visa, MasterCard, American Express, and...
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Can I track my order status?

Yes, customers can monitor their order status at Coolframes.com by using the tracking number provided in the shipping...
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How long does it take to receive my order?

The time to receive an order from Coolframes.com depends on factors like shipping method and destination. Domestic standard...
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Can I cancel or modify my order after it has been placed?

Once an order is placed, Coolframes.com processes it quickly, complicating cancellations or modifications. If a customer needs...
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Returns and Warranty

Can I return or exchange my glasses?

Customers can generally return or exchange their glasses within a specified period, usually 30 days from delivery, depending on...
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What is the warranty policy for the frames?

Coolframes.com offers a warranty on their eyewear frames, covering defects in materials and workmanship for usually six months...
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Do you offer any insurance discounts?

Coolframes.com does not usually provide direct discounts for insurance but may have resources on how customers can use their...
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Glasses and Lenses

Do you offer prescription lenses?

Coolframes.com focuses on offering a range of eyewear frames but does not directly sell prescription lenses. Customers will...
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What types of frames are available on Coolframes.com?

Coolframes.com features a wide variety of eyewear frames, including eyeglass frames, prescription glasses, and sunglasses in...
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Are the frames on Coolframes.com authentic?

Coolframes.com guarantees that all frames are authentic, sourced from authorized distributors to ensure quality. Customers can...
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Can I order replacement parts for my glasses?

Coolframes.com provides various eyewear accessories, including possible replacement parts for specific frames. Availability...
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What is the process for fitting prescription lenses to frames?

The process of fitting prescription lenses involves obtaining a prescription from an eye care professional, selecting suitable...
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What should I do if my glasses fit poorly?

If glasses do not fit well, it's essential to consider factors like frame size or lens positioning for comfort and vision....
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