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Coolframes.com Customer FAQ

Top Answers & How-to Guides

What is Coolframes.com's Phone Number?

The question we are asked most often is about how to talk to Coolframes.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are the frames on Coolframes.com authentic?

Yes, all frames available on Coolframes.com are 100% authentic. We directly source our products from reputable manufacturers and authorized...
Ask any question you have about Coolframes.com customer service, get an answer now.
Contact Coolframes.com customer service

Payment Methods

What payment methods are accepted on Coolframes.com?

Coolframes.com accepts a wide range of payment methods to ensure a convenient and secure shopping experience. We accept all major credit...
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Order Tracking

Can I track my order status?

Yes, you can track the status of your order on Coolframes.com. Once your order has been shipped, you will receive a confirmation email...
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Shipping Time

How long does it take to receive my order?

At Coolframes.com, we strive to deliver your orders as quickly as possible. The estimated delivery time may vary depending on various...
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Returns and Exchanges

Can I return or exchange my glasses?

Yes, at Coolframes.com, we understand that sometimes you may not be fully satisfied with your glasses. That is why we offer a hassle-free...
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Warranty Policy

What is the warranty policy for the frames?

Coolframes.com offers a comprehensive warranty policy for all frames purchased through our website. Our frames are covered by a 1-year...
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Order Modifications

Can I cancel or modify my order after it has been placed?

Yes, you can cancel or modify your order on Coolframes.com, but it is subject to certain conditions. If you wish to cancel or make...
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Prescription Lenses

Do you offer prescription lenses?

Yes, we offer prescription lenses for all our eyewear products. At Coolframes.com, we understand the importance of comfortable vision...
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Frame Types

What types of frames are available on Coolframes.com?

Coolframes.com offers a wide selection of frames to suit varying preferences and needs. We provide an extensive range of eyewear frames,...
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Authenticity

Are the frames on Coolframes.com authentic?

Yes, all frames available on Coolframes.com are 100% authentic. We directly source our products from reputable manufacturers and authorized...
Read more

Help me with my Coolframes.com customer service issue

Ask any question you have about Coolframes.com customer service. We will do our best to get you answers right away.
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