What are the fees for changing or canceling a flight award booked with One Pass miles?

When a customer wishes to change or cancel a flight that has been booked using One Pass miles, there are specific policies that apply to fees associated with these actions. Generally, if a customer needs to change their travel plans, One Pass allows for changes to be made without incurring a fee if the change is made well in advance of the departure date. However, it is essential to note that if the change occurs within a certain time frame before the flight, a fee might be assessed. In the case of cancellations, customers typically face a fee, especially if they decide to cancel close to the departure date. The fee amount can depend on several factors, such as the destination, the type of fare booked, and the terms associated with the ticket. It is advisable for customers to check the current policies directly on the Continental website for the most accurate and up-to-date information, as these policies can change over time. Furthermore, reviewing the conditions of the specific award booking will provide detailed insight into applicable fees and procedures.