In a nutshell: Do you want to edit your Xfinity account information? You can easily do this by logging in to the website or the app. Some of the information you can change or update includes your phone number, mailing address, notifications, email address, and username. If you just changed your phone number or prefer to receive fewer notifications from Xfinity (Comcast), read this helpful guide for instructions on how to update information on your Xfinity account.
Do you want to edit your Xfinity account information? You can easily do this by logging in to the website or the app. Some of the information you can change or update includes your phone number, mailing address, notifications, email address, and username. If you just changed your phone number or prefer to receive fewer notifications from Xfinity (Comcast), read this helpful guide for instructions on how to update information on your Xfinity account.
If you're using the website, log in to your account. To sign in, enter your email address, username, or mobile number, and click Let's Go.
You can find this beside Xfinity Mobile Account Holder.
To continue, Xfinity (Comcast) may ask you to verify your identity. Choose from one of the verification methods to proceed with editing your contact information.
Note that although you changed your email address, the login information stays the same. You can still login using the previous email address.
If you're using the app, below are the steps for updating your contact information.
Don't forget to save the updated information.
Want to make the new email address your preferred email? Note that updating your preferred email address is only for customers with more than one Xfinity account. Use the next step below.
Click "Make this Preferred".
Wait for the code and type it in. Then, click Verify.
If you want to change the mailing address registered to your account, proceed to the next step. Do note that changing your mailing address doesn't mean you're moving your service.
Xfinity customers can also update their email and text preferences or their alerts. They can choose to only receive updates for service interruptions, billing, and account security. If they don't want to receive marketing communication emails or special offers, all they need to do is go to Settings.
Manage the notifications you want to receive on this page. Don't forget to click Save Changes.
Do you need additional assistance in updating your account information with Xfinity (Comcast)? Visit Xfinity's Support page for additional information on Account Management, Billing & Payments, Xfinity Mobile, and Managing Your Service. If you can't find what you're looking for, scroll down to chat with an Xfinity Assistant who can help with your concern. You can also visit the Xfinity forum and their social media platforms. Scroll down to the bottom of the Support page for the social media links. Still need help? Contact Customer Support today.
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies