Comcast might not have one of the best customer service representations but has played a huge role in internet cable connections around many homes. Despite complaints about the customer service desk, the company has recently shown an increased customer satisfaction rate. Besides, some of the company's deals in the market are worth looking at and getting advice about because they will save you a lot of money. Also, due to the recent increase in customer satisfaction, the increment will act as a positive advantage towards reaching the customer satisfaction rates of 65 percent.
Comcast is a billion-dollar media and technology company with two major divisions: Comcast Cable and NBCUniversal. Comcast Cable, which operates under the XFINITY name, is one of the major suppliers of high-speed internet and phone services to customers. The company also provides automation and security services to some of its residential clients. Comcast is also popular due to its wireless phone service, which is under the Xfinity Mobile brand. The company operates in at least 39 states and has more than 29 million client relationships.
Most US telecommunication companies have experienced a rise in their customer satisfaction rates, and Comcast has had the highest jump of all time. An American Customer Satisfaction Index released annual results based on the services and deals offered by different cable internet companies. The survey named Comcast, which is run under the Xfinity brand, as one of the most improved companies in terms of customer satisfaction.
Recently, the customer satisfaction of pay television rose to 3.2%, although the industry continues to have the lowest ranking compared to all the 46 industries based on the ACSI reports. Comcast registered an 11% increase in its level of customer satisfaction. However, this improvement still leaves Comcast in the middle tier compared to competitors on the top tier who scored 63 and above.
Comcast also ranked higher among its broadband services competitors, with an improved score of 8%. This score was assigned because of customers who gave Comcast a higher rating, as the overall ISP customer satisfaction score increased by 4.8%.
Most of the clients complained of poor customer service. One client complained that he had installed the service for only three months and had to change his modem three times and schedule an appointment with a technician twice. As such, the customer was asking for compensation for poor services offered by the company.
Therefore, because of these claims, using the rating criteria of why customers initially chose to buy their internet from Comcast, likeliness to recommend Comcast Cable to other customers, and whether or not they would renew an already existing plan with Comcast, this was the general response:
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