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Columbia Deck Works Customer FAQ

Top Answers & How-to Guides

What is Columbia Deck Works's Phone Number?

The question we are asked most often is about how to talk to Columbia Deck Works customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I paint or stain the deck myself after installation?

Yes, you can paint or stain the deck yourself after installation. At Columbia Deck Works, we encourage customers to personalize their...
Ask any question you have about Columbia Deck Works customer service, get an answer now.
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Materials

What materials are Columbia Deck Works products made of?

Columbia Deck Works products are made using high-quality, durable materials to ensure long-lasting performance and customer satisfaction....
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Order Time

How long does it take to receive my order?

At Columbia Deck Works, we strive to provide efficient service and timely delivery of your order. The exact duration to receive your...
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Custom Designs

Do you offer custom deck designs?

Yes, at Columbia Deck Works, we take pride in offering custom deck designs that cater to our customers' unique preferences and specifications....
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Warranty

What warranty do you provide for your products?

At Columbia Deck Works, we take pride in the quality and durability of our products. We offer a comprehensive warranty to give our...
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Installation

Can I install the deck myself or do you provide installation services?

At Columbia Deck Works, you have the option to install the deck yourself or take advantage of our professional installation services....
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Maintenance

Do you offer any maintenance services for your decks?

Yes, Columbia Deck Works offers comprehensive maintenance services for our decks. We understand that decks require regular upkeep to...
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Lifespan

What is the average lifespan of a Columbia Deck Works deck?

The average lifespan of a Columbia Deck Works deck is approximately 15 to 30 years. This lifespan may vary depending on various factors...
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Special Offers

Do you have any special offers or discounts available?

Yes, at Columbia Deck Works, we frequently offer special promotions and discounts to our valued customers. We understand the importance...
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Examples

Can I see examples of previous deck projects you have completed?

Yes, absolutely! At Columbia Deck Works, we take great pride in showcasing our previous deck projects. We understand the importance...
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Return Policy

What is your return or refund policy?

Our return or refund policy at Columbia Deck Works is designed to ensure customer satisfaction and peace of mind. If you are dissatisfied...
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Permits

Do you provide any assistance with obtaining permits for deck construction?

Yes, at Columbia Deck Works, we understand that obtaining the necessary permits for deck construction can be a daunting task. Hence,...
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Finishing

Can I paint or stain the deck myself after installation?

Yes, you can paint or stain the deck yourself after installation. At Columbia Deck Works, we encourage customers to personalize their...
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Help me with my Columbia Deck Works customer service issue

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