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CoastalContacts.com Customer FAQ

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What is CoastalContacts.com's Phone Number?

The question we are asked most often is about how to talk to CoastalContacts.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent CoastalContacts.com Customer Questions

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Order Management

How do I track my order?

To track an order from CoastalContacts.com, customers can use the order tracking option on their website. After confirmation,...
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What are the return and exchange policies?

Coastal Contacts has defined return and exchange policies that usually range from 30 to 60 days post-delivery. Items generally...
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Can I cancel or modify my order?

CoastalContacts.com generally permits order cancellations or modifications within a short timeframe after placement, but...
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Payment and Promotions

How do I apply a promo code to my order?

To use a promo code on CoastalContacts.com, shoppers must select their items and go to checkout. There will be a place to enter...
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What payment methods do you accept?

CoastalContacts.com accepts various payment methods including major credit cards and possibly PayPal. Customers may also have...
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Are there any promotions or discounts available?

CoastalContacts.com frequently presents a variety of promotions like seasonal sales, discounts for first-time customers, and...
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Eyewear Options

Do you have a prescription eyewear option?

CoastalContacts.com provides a variety of prescription eyewear, allowing customers to choose from different styles, colors, and...
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What types of lenses do you offer for glasses?

CoastalContacts.com provides a broad selection of lenses for eyewear, including single vision, bifocal, and progressive options...
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Do you offer progressives or bifocal lenses?

CoastalContacts.com has a broad range of lenses, including both progressive and bifocal lenses. Progressive lenses smoothly...
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Product Services

What is your eyewear warranty policy?

CoastalContacts.com typically offers a warranty that assures customers against manufacturing defects in eyewear, such as...
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Do you offer a try-on service for glasses?

CoastalContacts.com does not have a physical try-on service but offers a virtual try-on feature on its website. Customers can...
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How can I ensure my glasses fit properly?

To ensure proper glasses fit, consider factors like frame size, lens alignment with pupils, and the comfort of nose pads and...
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Is there a prescription verification process?

CoastalContacts.com implements a prescription verification process to confirm that customers receive the correct eyewear. They...
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What should I do if my glasses arrive damaged?

If glasses arrive damaged, promptly check the damage, take photos of both the glasses and packaging, and review...
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