What are the return and exchange policies?

CoastalContacts.com offers a hassle-free return and exchange policy to ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, you can return or exchange the product within 365 days. Non-prescription glasses can be returned for a full refund, while prescription glasses can be exchanged once at no additional cost within the same timeframe. To initiate a return or exchange, simply contact our customer service team who will provide you with a prepaid return label. Once we receive the returned item(s), a refund will be issued promptly. Please note that items must be in their original condition, including all packaging and accessories, to be eligible for a refund or exchange. We are committed to ensuring your shopping experience with us is as seamless as possible.