What are the return and exchange policies?

Coastal Contacts has specific return and exchange policies that are designed to ensure customer satisfaction while also maintaining efficient operations. Generally, customers have a time frame in which they can return or exchange items. This time frame usually spans from 30 to 60 days after receiving the order, although there may be variations depending on the product type. It is essential for customers to check the specific policies outlined for the item they have purchased, as they can differ between contact lenses, eyewear, and accessories. For most products, they must be unopened and in their original packaging to qualify for a return. This is particularly pertinent for contact lenses, which are often considered a health-related product. Eyewear that has been customized, such as prescription lenses, may have more restrictive return conditions. If someone receives a damaged item, they should follow the necessary procedures for reporting this and may need to provide photographic evidence as part of the return process. For exchanges, customers typically need to initiate the process through the same channels used for returns. It is advisable for customers to review the specific guidelines on the current website, which provides detailed instructions and any updates that may have been made to the policies. Coastal Contacts aims to make the return and exchange process as straightforward as possible, ensuring that customers can have a positive shopping experience.