If you're having problems getting the Coach gift card balance checker to show the correct balance, you might be able to fix the issue yourself, depending on what it is. A balance checker that works but doesn't recognize your card, a balance checker that doesn't work at all, and a balance checker that displays an incorrect balance all require different responses.
Coach lets you quickly check your Coach gift card balance with the gift card balance checker tool on its website. If that tool isn't working properly for some reason, you've got to determine what's going on and fix it before you can use that gift card again. Keep reading, you'll learn what you steps you can take to do that.
If the balance checker works but can't recognize your card, double check the numbers and try again. You can find the gift card number on the front of your physical gift card and the PIN on the back. Find both of the numbers in the email you got with your e-gift card.
If the balance checker is not functioning at all, a bad internet connection could be the reason. Check the connection. If that's not the problem, Coach's server probably is. Wait for the Coach tech team to correct the issue. If they don't, contact the Coach customer service department and let someone know about the problem.
If the balance checker displays a $0 balance when you are certain that you haven't spent all the money on it yet, the problem could be theft. If you have a physical card, make sure you still have it. If you don't, someone may have stolen it and spent all the money on it. You can make a police report, but there's not anything else you can do.
If your gift card is an electronic one, log into your Coach account and check for transactions you didn't make. Change your Coach password immediately if you find any suspicious transactions. Then report the issue to a Coach customer service agent. You may also need to talk to people from other departments, so make the report during normal business hours.
If you can't figure out what is causing the problem, or if you need to report something, you can contact a Coach customer service representative by phone. There is no online contact option.
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