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Clarins.com Customer FAQ

Top Answers & How-to Guides

What is Clarins.com's Phone Number?

The question we are asked most often is about how to talk to Clarins.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need to create an account to place an order?

Yes, creating an account is not mandatory to place an order on Clarins.com. We offer a guest checkout option that allows you to proceed...

Are there any restrictions on international shipping?

Yes, there are certain restrictions on international shipping for Clarins.com. Clarins currently ships to selected countries, and the...
Ask any question you have about Clarins.com customer service, get an answer now.
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Order Tracking

How can I track my order?

You can track your order by entering your order number and email address on the Order Tracking page of our website. Once you submit...
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Shipping Information

What are the shipping options and costs?

Clarins.com offers several shipping options at varying costs to meet your needs. For Standard Ground Shipping, within the continental...
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Are there any restrictions on international shipping?

Yes, there are certain restrictions on international shipping for Clarins.com. Clarins currently ships to selected countries, and the...
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Returns and Exchanges

Can I return or exchange a product purchased online?

Yes, Clarins accepts returns and exchanges for products purchased online. If you are not completely satisfied with your online purchase,...
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Payment Methods

What payment methods are accepted on Clarins.com?

Clarins.com accepts various payment methods to provide a convenient and secure shopping experience. Customers can make purchases using...
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Samples

Are samples available with online orders?

Yes, samples are available with online orders at Clarins.com. We understand that trying out products before making a purchase is important,...
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Loyalty Program

What is the Clarins loyalty program and how can I join?

The Clarins loyalty program is called "CLUB CLARINS." It is a program designed to reward and thank loyal customers for their continuous...
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Special Offers

Are there any special offers or promotions currently available?

Yes, Clarins.com frequently offers special promotions and exclusive offers to enhance your shopping experience. These promotions may...
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Account Creation

Do I need to create an account to place an order?

Yes, creating an account is not mandatory to place an order on Clarins.com. We offer a guest checkout option that allows you to proceed...
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Help me with my Clarins.com customer service issue

Ask any question you have about Clarins.com customer service. We will do our best to get you answers right away.
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