Can I return or exchange a product purchased online?

Yes, Clarins accepts returns and exchanges for products purchased online. If you are not completely satisfied with your online purchase, you have 30 days from the date of purchase to return or exchange the item. The product must be in its original condition and packaging to be eligible for a return. To initiate the return or exchange process, you can contact Clarins customer service via phone or email, and they will guide you through the necessary steps. It's important to note that shipping charges are non-refundable, and Clarins does not provide a pre-paid return label. Once your return or exchange is processed, a refund or replacement product will be issued. For further clarification or assistance, please refer to the Returns and Exchanges section on the Clarins website.