What is the process for disputing a water bill charge?

Disputing a water bill charge with the City of Philadelphia Water Revenue Bureau involves several steps to ensure that your concerns are addressed appropriately. First, it is important to review the bill thoroughly to understand the charges and identify which specific items you wish to dispute. Once you have pinpointed the discrepancies, you should gather any supporting documentation that can help substantiate your claim, such as prior bills, usage patterns, or correspondence with the bureau. After preparing your information, the next step is to formally raise your dispute. This can typically be done by submitting a written request to the Philadelphia Water Revenue Bureau. It is essential to provide clear details about the dispute, including your account number, the specific charges you are contesting, and any relevant documentation that supports your case. You may also want to include your contact information for follow-up. Once the bureau receives your dispute, they will review the provided information and may reach out to you for further details if necessary. The bureau will then communicate the outcome of your dispute or any adjustments made to your account. These processes and contact details can usually be found on the current web page of the Philadelphia Water Revenue Bureau, where you can also find additional resources and helpful information.