How Do I File a Claim with Chubb?

Insurance claims are more often than not tedious, and the process is lengthy. However, at Chubb, the process is much simpler. With the help of their experienced claims specialists, the insurance company has devised a way to streamline the experience. With every claim differing from the other, Chubb caters to all kinds of claims. Here are a few ways to submit your claim with Chubb:

1. Submit your Claim Online

With improved technology, Chubb takes care of customers who might be inconvenienced physically to file their claims through their websites. To file your claim, log into the Chubb website and click on submit your claims online. The following page will enable you to check all the required documents for a successful claim once you fill out your details, policy details, incidents specifics and payee information. When all the details are filled out, you can review your claim and submit it.

2. Submit your Claim Physically

You should immediately notify your broker if you become aware of an actual or potential claim. Include all information required by the policy and any information or comments you wish to make. Make sure to attach all relevant documents depending on the type of claim. All information concerning the events leading to the filing of a claim authenticates and validates your claim. Their absence increases the chances of an unsuccessful claim.

3. Submit your Claim by Phone and Fax

Other methods of presenting your claim are through the phone, where you can get in contact with a claim specialist, or through fax. The company contacts are posted on their website. Alternatively, you can contact your agent or broker, who can submit a claim on your behalf.

Requirements for filing a claim

For a successful filing of any claim, it is critical to have all the required documents. These documents authenticate the claim and verify your claim. All the relevant documents must be submitted to the company within 30 days of the events that resulted in the claim.

1. For a Personal Accident Insurance Claim, you need to have the complete document signed by you. Attach the original medical receipts indicating the medical expenses, medical certificates related to the treatments from the hospital and the official report of the accident. Only in case of death will you require a copy of the death certificate and a document showing the beneficiary's relationship.
2. For a hospital claim, include all documents received during the stay at the hospital; these are; prescriptions, medical documentation, hospital admission, surgery certificate, incident report, hospital discharge, registration card, and driver's license if it was a traffic accident.
3. Travel claims require more detailed information. You will need to submit to the company all your travel documents; passports, air tickets or boarding passes, the original medical bills, all documents relevant to treatments, purchase receipts if the claims involve loss of property, power of attorney of the insured person and a confirmation issued by the carrier or airline.
4. In the case of marine cargo, under the duty of the assure, make every effort to minimize the loss and prevent further loss or damage to your goods.

Immediately notify your broker for a prompt arrangement of a survey. In the meantime, retain all damaged cargo and packaging in the condition received. Do not withhold a possible claim while waiting for a reply to your initial written claim to the carrier. Instead, take action to contact the customs authority for a joint survey to seek reimbursement of import duty.