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ChowNow Customer FAQ

Top Answers & How-to Guides

What is ChowNow's Phone Number?

The question we are asked most often is about how to talk to ChowNow customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent ChowNow Customer Questions

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Ordering Process

How does the ChowNow ordering process work?

ChowNow provides a straightforward way to order food from local restaurants. Customers start by accessing the ChowNow website...
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Can I customize my order through ChowNow?

ChowNow does allow order customization based on individual restaurant menus, letting customers modify ingredients, select...
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Can I schedule a future order with ChowNow?

ChowNow allows users to schedule future orders for a specific delivery or pickup time, making meal planning easier. This...
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How can I cancel or change my order on ChowNow?

To cancel or change an order on ChowNow, users should access their order history in the app or website. Change options depend...
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What happens if a restaurant is out of stock on a menu item?

When a restaurant using the ChowNow platform runs out of a menu item, the system is usually updated in real time. The item may...
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Restaurants and Menu

What restaurants are available on the ChowNow platform?

ChowNow collaborates with numerous restaurants, offering a variety of local and chain dining options, which can differ by...
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How do I find restaurants that deliver through ChowNow?

To locate restaurants that deliver via ChowNow, users should visit the ChowNow website or app, enter their delivery address,...
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How can I add a restaurant to ChowNow?

To add a restaurant to ChowNow, individuals should visit the ChowNow website where they can learn about partnership...
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Payments and Fees

What payment options does ChowNow accept?

ChowNow accepts major credit cards like Visa, MasterCard, American Express, and Discover. Payment methods may vary by...
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Is there a fee for using ChowNow?

ChowNow usually charges restaurants a commission on orders made through its platform, while consumers typically do not face...
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Delivery and Tracking

How can I track my ChowNow delivery status?

To monitor the status of your ChowNow delivery, confirm your order through the app or website. After receiving an order...
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What should I do if my order arrives incorrect or late?

If an order from ChowNow is incorrect or delayed, customers should first verify their order confirmation and estimated delivery...
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Can I use ChowNow for pickup orders?

ChowNow does allow for pickup orders, providing a simple platform for customers to order meals from local partnered...
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Feedback and Loyalty

Does ChowNow offer any loyalty programs?

ChowNow does not have a universal loyalty program, as programs are typically managed by individual partner restaurants....
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Is there an app for ChowNow?

ChowNow offers an app that enhances customer experiences by allowing easy browsing of menus and placing orders for delivery or...
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Can I give feedback on my ChowNow experience?

ChowNow users can provide feedback to enhance the service by sharing their experiences through the app or website after orders....
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