What is your return policy?

Chiasso.com has a customer-friendly return policy designed to provide a hassle-free experience for shoppers. Generally, customers have the option to return items within a specified period from the date of purchase, typically around thirty days. This time frame allows individuals to ensure that they are satisfied with their selections. To be eligible for a return, items should be in new, unused condition and in their original packaging, which includes any tags or labels that were originally attached. However, there are important exceptions to consider. Certain products, especially personalized or custom items, may not be eligible for return due to the nature of their production. Additionally, items that are marked as final sale are usually non-returnable, so it is crucial to review these details before proceeding with an order. To initiate a return, customers may be required to follow specific steps outlined on the Chiasso website, which might include completing a return form or obtaining a return authorization. Shipping costs for returning items are typically the responsibility of the customer, unless the return is due to an error on Chiasso's part, such as sending the wrong item. For the most accurate and up-to-date information regarding the return policy and specific requirements, it is advisable to check the current Chiasso website, as policies can change periodically.