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Charles & Marie Customer FAQ

Top Answers & How-to Guides

How do I Contact Charles & Marie Customer Service?

The question we are asked most often is about how to talk to Charles & Marie customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you have a loyalty program?

Yes, we offer a loyalty program at Charles & Marie! Our loyalty program is designed to reward our valued customers for their continued...
Ask any question you have about Charles & Marie customer service, get an answer now.

Ordering

How do I place an order?

To place an order, simply browse our online store and select the items you wish to purchase. Add them to your cart and proceed to checkout....

Returns

What should I do if I receive a damaged item?

If you receive a damaged item from Charles & Marie, please contact our customer service team immediately. Provide details about the...

What is your return policy?

Our return policy at Charles & Marie is designed to ensure customer satisfaction. If, for any reason, you are not completely satisfied...

About

What is Charles & Marie?

Charles & Marie is an online store and lifestyle brand that offers a unique selection of modern home decor, accessories, and innovative...

Payment

What payment methods do you accept?

We accept various payment methods to provide convenience to our customers. At Charles & Marie, you can make a purchase using major...

Shipping

Do you offer international shipping?

Yes, we offer international shipping. At Charles & Marie, we understand that our customers come from all over the world and we want...

Tracking

Can I track my order?

Yes, you can easily track your order with Charles & Marie. Once your order is shipped, you will receive a confirmation email with a...

Gift Wrapping

Do you offer gift wrapping services?

Yes, Charles & Marie offers exceptional gift wrapping services! We understand the importance of beautifully presenting gifts, so we...

Privacy

What is your privacy policy?

Our privacy policy at Charles & Marie is designed to ensure the confidentiality and protection of our users' personal information....

Promotions

Are there any discounts or promotions available?

Yes, Charles & Marie frequently offer discounts and promotions on their products. These discounts can range from a fixed percentage...

Loyalty Program

Do you have a loyalty program?

Yes, we offer a loyalty program at Charles & Marie! Our loyalty program is designed to reward our valued customers for their continued...

Help me with my Charles & Marie customer service issue

Ask any question you have about Charles & Marie customer service. We will do our best to get you answers right away.
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