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Charles & Marie Customer FAQ

Top Answers & How-to Guides

How do I Contact Charles & Marie Customer Service?

The question we are asked most often is about how to talk to Charles & Marie customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Charles & Marie Customer Questions

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Ordering Questions

How do I place an order?

To place an order with Charles & Marie, visit their website to browse products. Select an item for details, choose any options,...
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Can I track my order?

Customers can track their orders via an email sent upon shipment, which contains a link to monitor progress. If tracking...
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What is your policy on backordered items?

Charles & Marie strives to manage backordered items effectively, aiming to restock them promptly after informing customers of...
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Do you offer bundles for multiple items?

Charles & Marie does not have a specific bundle program for multiple items. However, customers may find discounts or promotions...
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Customer Service

What should I do if I receive a damaged item?

When encountering a damaged item from Charles & Marie, it is essential to act quickly. Begin by reviewing the return and...
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What is your privacy policy?

Charles & Marie values customer privacy and has a detailed privacy policy that outlines data collection, usage, sharing, and...
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Are there any discounts or promotions available?

Charles & Marie regularly provides various discounts and promotions, including seasonal sales and holiday offers. To discover...
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Do you have a loyalty program?

Charles & Marie does not explicitly mention a loyalty program on their site, but they do have promotions and seasonal sales...
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Payment and Shipping

What payment methods do you accept?

Charles & Marie accepts various payment methods, including major credit cards and digital wallets like PayPal. Customers should...
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Do you offer international shipping?

Charles & Marie does provide international shipping to make their products accessible globally, but availability and rates can...
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What is your return policy?

Charles & Marie offers a return policy that allows customers to return items within a certain period, provided they are in...
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Do you offer gift wrapping services?

Charles & Marie offers gift wrapping services for their products, enhancing the experience of gifting. The availability may...
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Products and Availability

What types of products are popular on Charles & Marie?

Charles & Marie is known for its stylish range of products, including modern home décor, innovative kitchenware, and unique...
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Are special edition items available for purchase?

Charles & Marie does sometimes provide special edition items, often highlighting unique collaborations with artists or...
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