If you are seeing unexplained charges, withdrawals, or transfers on your Cash App account, your account has been hacked. You will need to take action immediately and regain control of your account. This article will explain how to do just that.
The first thing you need to do is change your Cash App PIN, so that whoever hacked your account can't use it to make any more charges or withdrawals. To do this, just follow these instructions:
After you have changed your PIN, it's time to try to recover any money you lost through fraudulent charges or withdrawals.
If there are fraudulent charges, start by contacting the vendors to whom the charges were made. Explain the situation and ask for a refund of your money. Provide any proof of the hack that you can. Some third-party vendors will work with you to help you get your money back. Some will not.
If the vendors will not help you, you are going to have to contact Cash App to ask for a refund from it. The same is true if your money was simply withdrawn or transferred instead of used to buy things. There is no guarantee that the company will give you a refund, however.
If you only lost a small amount of money, you may just want to forget the matter because it's easier that way. If you lost a lot, however, then you should contact the police to report it as a theft. It might be the case that the police can't do much to help, but there's always the chance they can find the hacker and provide you with the means of getting your money back from them.
To talk to a Cash App customer service representative, you can use the phone or the company help forum.
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies