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CareFirst Customer FAQ

Top Answers & How-to Guides

What is CareFirst's Phone Number?

The question we are asked most often is about how to talk to CareFirst customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My CareFirst Account?

CareFirst is a popular insurance policy that is offered by Blue Cross Blue Shield insurance company. It offers many services including...

How do I update my personal information on my account?

To update your personal information on your account with CareFirst, you can log in to your online member portal and navigate to the...
Ask any question you have about CareFirst customer service, get an answer now.
Contact CareFirst customer service

Account Management

How Do I Cancel My CareFirst Account?

CareFirst is a popular insurance policy that is offered by Blue Cross Blue Shield insurance company. It offers many services including...
Read more

How do I update my personal information on my account?

To update your personal information on your account with CareFirst, you can log in to your online member portal and navigate to the...
Read more

Claims

What is the process for filing a claim?

To file a claim with CareFirst, you will need to submit a claim form along with any supporting documentation. This can typically be...
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How can I check the status of my claim?

You can check the status of your claim by logging into your member account on our website or by contacting our Member Services department....
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What is the process for appealing a denied claim?

If your claim has been denied by CareFirst, you have the right to appeal the decision. To start the appeals process, you must submit...
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What is the deadline for submitting a claim?

The deadline for submitting a claim to CareFirst depends on the specific insurance plan. Generally, the deadline is within 90 days...
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Coverage

What is the coverage for prescription medications?

CareFirst offers coverage for prescription medications through their various health insurance plans. The coverage for prescription...
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Physician Change

Can I change my primary care physician?

Yes, you have the flexibility to change your primary care physician (PCP) within the CareFirst network. CareFirst understands that...
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Programs & Discounts

Are there any discounts or wellness programs available?

Yes, CareFirst offers a range of discounts and wellness programs for its members. The company understands the importance of promoting...
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Help me with my CareFirst customer service issue

Ask any question you have about CareFirst customer service. We will do our best to get you answers right away.
We look to the CareFirst issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
CareFirst issues reported to GetHuman
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