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CareFirst Customer FAQ

Top Answers & How-to Guides

What is CareFirst's Phone Number?

The question we are asked most often is about how to talk to CareFirst customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My CareFirst Account?

CareFirst is a popular insurance policy that is offered by Blue Cross Blue Shield insurance company. It offers many services...

How do I update my personal information on my account?

To update personal information on a CareFirst account, users should log in and navigate to the personal information section to...
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Recent CareFirst Customer Questions

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Account Management

How Do I Cancel My CareFirst Account?

CareFirst is a popular insurance policy that is offered by Blue Cross Blue Shield insurance company. It offers many services...
Read more

How do I update my personal information on my account?

To update personal information on a CareFirst account, users should log in and navigate to the personal information section to...
Read more

How do I retrieve a lost or forgotten member ID card?

Members can easily retrieve a lost or forgotten CareFirst member ID card by logging into the member portal to view their...
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Claims Process

What is the process for filing a claim?

Filing a claim with CareFirst involves gathering necessary documents such as medical bills and completing a specific claim form...
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How can I check the status of my claim?

Policyholders can check their claim status by logging into their CareFirst accounts online or using the CareFirst mobile app....
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What is the process for appealing a denied claim?

When appealing a denied claim with CareFirst, the process involves understanding the denial letter, gathering supporting...
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What is the deadline for submitting a claim?

The usual deadline for submitting a claim to CareFirst is one year from the service date, but this may vary by plan. It is...
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Coverage Information

What is the coverage for prescription medications?

CareFirst provides varying prescription medication coverage depending on the health plan chosen, typically featuring a...
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Can I view my health plan benefits online?

CareFirst members can conveniently view their health plan benefits online by accessing the member portal. After registering and...
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Provider Network

Can I change my primary care physician?

Yes, individuals can change their primary care physician through CareFirst by logging into their account on the CareFirst...
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What is the process for finding a doctor within the CareFirst network?

To find a doctor in the CareFirst network, visit their website and use the healthcare provider search tool. You can filter by...
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Wellness Programs

Are there any discounts or wellness programs available?

CareFirst provides various wellness programs and discounts to encourage healthy living, which may differ based on individual...
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What resources does CareFirst provide for mental health care?

CareFirst provides numerous resources for mental health care, including access to various in-network professionals like...
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CareFirst issues reported to GetHuman
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