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Candles.net Customer FAQ

Top Answers & How-to Guides

What is Candles.net's Phone Number?

The question we are asked most often is about how to talk to Candles.net customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Candles.net customer service, get an answer now.
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Recent Candles.net Customer Questions

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Order Tracking

How do I track the status of my order?

To monitor an order placed with Candles.net, customers receive a confirmation email that includes an order number and item...
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Do you offer international shipping?

Candles.net may offer international shipping, but availability can differ based on location, items, and shipping regulations....
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What is your return policy?

Candles.net's return policy allows customers to return unused items in original packaging within a designated period, typically...
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Candle Products

What types of candles do you sell?

Candles.net provides a wide variety of candles, including scented, unscented, decorative, specialty candles, and eco-friendly...
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Are your candles scented?

Candles.net has a diverse selection of candles, including many scented options in various fragrance categories, such as floral...
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How long do your candles burn?

The burn time of candles from Candles.net varies based on wax type, size, shape, and formulation. Smaller votive candles...
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What are the different candle sizes available?

Candles.net provides a variety of candle sizes to meet various needs, from small votives and tealights around two to three...
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Can I customize the scent or color of a candle?

Candles.net provides a variety of customization options for candles, allowing customers to personalize scents, colors, and...
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What materials are used in your candles?

Candles.net uses various materials for its candles, including paraffin wax, soy wax, beeswax, and palm wax, each offering...
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Are your candles eco-friendly?

Candles.net features a range of candles, and their eco-friendliness varies by brand and type. Many makers now prioritize...
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Bulk Orders

Do you offer bulk or wholesale discounts?

Candles.net does offer bulk purchasing options, which can include discounts based on the quantity ordered. These specifics can...
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Can I request a sample before purchasing?

Candles.net typically does not provide samples before a purchase, but customers can view product details, reviews, and images...
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