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Candles.net Customer FAQ

Top Answers & How-to Guides

What is Candles.net's Phone Number?

The question we are asked most often is about how to talk to Candles.net customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I request a sample before purchasing?

Yes, we offer the option to request a sample before making a purchase. At Candles.net, we understand the importance of ensuring that...
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Order Tracking

How do I track the status of my order?

You can track the status of your order by logging into your account on our website and viewing the order status in the "My Orders"...
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Candle Types

What types of candles do you sell?

At Candles.net, we offer a wide variety of candles to suit every taste and preference. Our collection includes pillar candles, votives,...
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Scented Candles

Are your candles scented?

Yes, our candles are scented to enhance your sensory experience. At Candles.net, we understand the importance of creating a soothing...
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Burn Time

How long do your candles burn?

Our candles are designed to burn for approximately 25-30 hours. We use high-quality ingredients and craftsmanship to ensure a longer...
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Discounts

Do you offer bulk or wholesale discounts?

Yes, at Candles.net, we offer bulk and wholesale discounts to cater to the needs of our customers. Whether you are a retailer, event...
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Candle Sizes

What are the different candle sizes available?

At Candles.net, we offer a wide range of candle sizes to cater to your specific needs. Our collection includes a variety of sizes ranging...
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Customization

Can I customize the scent or color of a candle?

Yes, at Candles.net, we offer the option to customize both the scent and color of your candle. We believe that choosing a fragrance...
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Materials Used

What materials are used in your candles?

Our candles are made with careful attention to the quality of materials used. We use 100% natural soy wax, which is clean-burning and...
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Eco-Friendly

Are your candles eco-friendly?

Yes, all our candles are eco-friendly. At Candles.net, we prioritize sustainability and environmental consciousness. We carefully select...
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Shipping

Do you offer international shipping?

Yes, we offer international shipping to customers located outside of the United States. At Candles.net, we understand that our customers...
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Return Policy

What is your return policy?

Our return policy at Candles.net is designed to ensure customer satisfaction. We offer a hassle-free return process within 30 days...
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Samples

Can I request a sample before purchasing?

Yes, we offer the option to request a sample before making a purchase. At Candles.net, we understand the importance of ensuring that...
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