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Candlebay.com Customer FAQ

Top Answers & How-to Guides

What is Candlebay.com's Phone Number?

The question we are asked most often is about how to talk to Candlebay.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Candlebay.com Customer Questions

Help me with my Candlebay.com customer service issue

Ordering Process

How do I place an order?

Ordering from Candlebay.com is easy. Customers can explore product categories, select desired items, and add them to their...
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Can I track my order?

Yes, customers can track their orders at Candlebay.com using the tracking number from their shipping confirmation email. For...
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Can I cancel or modify my order after it has been placed?

Once an order is placed with Candlebay.com, customers may modify or cancel it if it has not been shipped. If processed, changes...
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Payment and Shipping

What payment methods do you accept?

CandleBay.com accepts major credit cards like Visa, MasterCard, American Express, and Discover, as well as PayPal. For the...
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Do you offer international shipping?

Candlebay.com does offer international shipping, but customers should review the website for specific details on shipping...
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How long does it take to receive my order?

The time it takes to receive an order from Candlebay.com depends on the chosen shipping method, delivery location, and...
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Gift Services

Do you offer gift wrapping services?

Candlebay.com offers gift wrapping services that allow customers to select from various attractive options, enhancing the...
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Do you offer any discounts or promotions?

Candlebay.com frequently runs various discounts and promotions, including seasonal sales and special offers. Customers should...
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Candle Products

Are your candles made from soy or paraffin wax?

Candlebay.com features both soy and paraffin wax candles, each with its own characteristics. Soy wax is natural and favored for...
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Do you have scented candles available?

Candlebay.com offers an impressive variety of scented candles, featuring numerous fragrances suitable for different tastes and...
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Are your candles handmade?

Candlebay.com features a variety of candles, many of which are handmade by skilled artisans who focus on quality and...
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Do you offer refill options for your candles?

Candlebay.com offers various candle products, but refill options depend on specific lines. Some candles may support refilling,...
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Can I customize my candle scents or packaging?

Candlebay.com features an extensive selection of scents and packaging options, allowing for some customization. Customers can...
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Sustainability and Ingredients

What are the burning times for your candles?

Candlebay.com offers candles with varying burn times based on their size and type. Votives burn for 10 to 15 hours, small jars...
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Are the ingredients used in your candles eco-friendly?

Candlebay.com emphasizes eco-friendliness in their candles by using renewable resources like soy or palm wax. They also select...
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