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CVS Customer FAQ

Top Answers & How-to Guides

What is CVS's Phone Number?

The question we are asked most often is about how to talk to CVS customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent CVS Customer Questions

How do I change the location for my prescriptions?

To change the location for your prescriptions at CVS, you can visit your local CVS pharmacy or log into your CVS account online. From there, you can manage your prescriptions and select a new pharmacy location. This ensures your medications are sent to the correct CVS store of your choice.
Asked Oct 21, 2025 5:21 PM

I want to pick up my prescription from a pharmacy location that's different from the one that's currently saved.

To pick up your prescription from a different CVS pharmacy location, you can transfer your prescription to the new location. This can typically be done online, through the CVS app, or in person at the pharmacy. Just ensure that the new location has the medication in stock and provide the necessary information for the transfer.
Asked Nov 6, 2024 8:58 PM

Help me with my CVS customer service issue

Store Information

Where are CVS stores located?

CVS stores are widespread across urban, suburban, and rural areas in the United States, providing convenient access to health...
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What are the store hours?

CVS store hours can differ by location, with many operating from early morning to late at night, and some are open twenty-four...
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Prescription Services

Do I need a prescription for all medications at CVS?

At CVS, the requirement for a prescription is determined by the type of medication. Prescription drugs need a valid...
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Can I refill my prescriptions online?

CVS allows patients to conveniently refill their prescriptions online via their website or mobile app by creating an account....
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Does CVS offer home delivery for prescriptions?

CVS provides home delivery for prescriptions, allowing customers to receive their medications directly at home. This service...
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Can I transfer my prescription to CVS from another pharmacy?

Individuals can transfer prescriptions to CVS from another pharmacy by providing necessary details such as the current...
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Health Services

Does CVS offer flu shots or other vaccinations?

CVS offers flu shots and a variety of other vaccinations, often without needing an appointment. Immunizations include vaccines...
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What types of health services does CVS offer?

CVS provides a wide array of health services including pharmacy services, MinuteClinics for minor health issues, preventive...
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Payment and Discounts

What payment methods does CVS accept?

CVS accommodates a range of payment methods, including major credit and debit cards, cash, and mobile payments like Apple Pay...
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Are there any discounts for senior citizens at CVS?

CVS provides various savings opportunities for senior citizens, primarily through its ExtraCare loyalty program, which offers...
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Loyalty and Returns

Is there a CVS loyalty program?

CVS has a loyalty program called ExtraCare that rewards shoppers with Cash Card rewards, personalized deals, and special...
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What is the return policy at CVS?

CVS offers a return policy that allows most items to be returned within 60 days, provided they are new and in original...
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What is the CVS Health Rewards program?

The CVS Health Rewards program is a loyalty initiative that allows customers to earn points for eligible purchases and...
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Mobile and Online Services

Does CVS have a mobile app?

CVS offers a mobile app that enhances the customer experience by enabling users to manage prescriptions, order refills, access...
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What over-the-counter medications does CVS carry?

CVS typically carries a broad selection of over-the-counter medications, including pain relievers, allergy medications, cold...
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We look to the CVS issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
CVS issues reported to GetHuman
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