What is the return policy?

The return policy for Builtny.com is designed to ensure customer satisfaction while also maintaining a streamlined return process. Customers are generally given thirty days from the date of purchase to initiate a return. Items must be in their original condition, which includes being unused, unopened, and with all original packaging and tags still attached. It is essential for customers to keep their receipts or order confirmations as proof of purchase when initiating a return. When returning items, it is advisable for customers to carefully package the products to prevent any damage during transit. While customers are typically responsible for return shipping costs, exceptions may exist, particularly in cases of defective or incorrect items. In such scenarios, Builtny.com may cover the return shipping expenses. Once the returned item is received and inspected, customers should expect a refund to be processed back to the original payment method within a specific timeframe. This can vary depending on the payment provider used. To ensure full compliance with the return policy, customers may want to check the current details listed on the Builtny.com website. This information provides a general understanding of the return policy, but specific terms may vary, and it is always wise to refer to the latest guidelines directly on Builtny.com for any updates or changes.