What is the return policy for Brooks Running?

Brooks Running has a straightforward return policy that aims to ensure customer satisfaction. Customers can return unworn and unused products within thirty days of purchase for a full refund. This includes both shoes and apparel, which should be in their original packaging and condition. If the product has been worn or damaged, it may not qualify for a refund. For items that are defective or do not meet quality standards, Brooks Running additionally offers exchanges. The company advises customers to keep their receipts or proof of purchase to facilitate the return process. Returns can typically be initiated through their website, where customers will find detailed instructions. It is important for customers to note that shipping costs may not be refunded unless the return is due to an error on the part of Brooks Running. For the most accurate and current information, customers are encouraged to visit the official Brooks Running website, where they will find specific guidelines and additional details regarding the return process.