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Box Customer FAQ

Top Answers & How-to Guides

What is Box's Phone Number?

The question we are asked most often is about how to talk to Box customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Box Customer Questions

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General Information

What is Box?

Box is a cloud content management platform that enables collaboration and file storage securely. It provides features like...
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How much does Box cost?

Box provides various pricing tiers suited for different users, including a free plan for individuals and various paid plans for...
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What are the available subscription plans for Box?

Box offers various subscription plans tailored for individuals, small businesses, and enterprises. Users can choose from free...
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Is there a free version of Box available?

Box provides a free version called the Personal plan, which allows users to store up to ten gigabytes of files. It includes...
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Storage and Access

What are the storage limits for Box?

Box provides various storage limits based on the selected plans. Personal users typically start with a free tier of around ten...
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Can I access Box from my mobile device?

Box can indeed be accessed on mobile devices through dedicated applications for iOS and Android. These apps allow users to...
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Are there any file type restrictions on Box?

Box has specific restrictions on file types to maintain security, prohibiting formats like executable, script, and certain...
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Collaboration Features

Can I share files and collaborate with others on Box?

Box enables users to share files and collaborate easily with others through shareable links or email invitations. It offers...
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Can I preview documents and media files on Box?

Users can preview a broad range of documents and media files on Box, including PDFs, Word, Excel files, and various images and...
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Security and Data Protection

Is my data secure on Box?

Box prioritizes data security, employing strong encryption and access controls to protect user information. It adheres to...
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What security features does Box offer for data protection?

Box provides a strong suite of security features for protecting data, including encryption for files in transit and at rest,...
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Integration and Recovery

Can I integrate Box with other apps and services?

Box supports integration with numerous applications and services, enhancing its capabilities as a cloud storage option. Users...
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Can I recover deleted files on Box?

Box allows users to recover deleted files, which move to the trash instead of being permanently removed immediately. Files...
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What analytics and reporting features does Box provide?

Box provides various analytics and reporting tools, including Box Reports for tracking file activity and collaboration trends,...
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How do I cancel my Box subscription?

To cancel a Box subscription, users should log in and access their account settings. Admins go to 'Admin Console,' while...
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Box issues reported to GetHuman

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