Bose Customer FAQ

To update the firmware on your Bose system, you'll typically need to visit the Bose website, download the update to a USB drive, and then connect the USB drive to your system. Follow the instructions provided on the website for your specific model to complete the update.

A solid red LED indicator on your Bose console typically indicates a firmware error. To correct it, try the following steps: 1. Power cycle the console by unplugging it from the power source for 30 seconds and then plugging it back in. 2. Ensure your console is connected to the internet and check for firmware updates. 3. Follow the on-screen instructions to update the firmware if an update is available. 4. If the issue persists, perform a factory reset on your console through the system settings menu. These steps should help resolve the firmware error indicated by the solid red LED.

If your Bose buds are not connecting to your phone, we recommend the following steps: 1. Make sure your buds and phone are within the Bluetooth range (approximately 33ft or 10m). 2. Check if the buds are turned on and the battery is charged. 3. Ensure your buds are in the pairing mode. 4. On your phone, go to the Bluetooth settings and ensure it is enabled. Select Bose buds from the list of available devices. 5. If already paired but not connecting, try forgetting the device in your phone's Bluetooth settings and pair it again. 6. You can also consider resetting the buds as per the user manual. Remember, each model might have different troubleshooting steps and it’s always important to refer to the user guide.