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Blue Cross and Blue Shield (NC) Customer FAQ

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What is Blue Cross and Blue Shield (NC)'s Phone Number?

The question we are asked most often is about how to talk to Blue Cross and Blue Shield (NC) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Blue Cross and Blue Shield (NC) Customer Questions

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Insurance Benefits

What are the benefits of choosing Blue Cross and Blue Shield (NC)?

Blue Cross and Blue Shield of North Carolina offers a wide range of health plans and has a large network of healthcare...
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What health insurance plans does Blue Cross and Blue Shield (NC) offer?

Blue Cross NC provides a variety of health insurance plans, including individual, family, and employer-sponsored group plans....
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What information do I need to provide when applying for Blue Cross and Blue Shield (NC) health insurance?

When applying for health insurance with Blue Cross and Blue Shield of North Carolina, individuals need to provide personal...
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Can I add my dependents to my Blue Cross and Blue Shield (NC) health insurance plan?

Individuals can usually add dependents to their Blue Cross and Blue Shield (NC) health insurance during certain enrollment...
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What is the coverage for prescription medications under Blue Cross and Blue Shield (NC) plans?

Blue Cross NC provides various coverage options for prescription drugs, which differ by health plans. Coverage typically...
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Are preventive health services covered under Blue Cross and Blue Shield (NC) plans?

Yes, preventive health services are typically included in Blue Cross and Blue Shield (NC) plans, covering wellness check-ups,...
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Are preventive care services free with my Blue Cross and Blue Shield (NC) insurance?

Preventive care services may be free for Blue Cross and Blue Shield of North Carolina members when using in-network providers....
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Coverage and Claims

How do I file a claim with Blue Cross and Blue Shield (NC)?

To file a claim with Blue Cross and Blue Shield of North Carolina, start by identifying the type of claim and obtaining the...
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What is the difference between in-network and out-of-network coverage?

In-network coverage involves healthcare providers that have agreements with Blue Cross and Blue Shield of North Carolina,...
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What do I do if my Blue Cross and Blue Shield (NC) card is lost or stolen?

If your Blue Cross and Blue Shield (NC) card is lost or stolen, you should act quickly. Report the loss to prevent unauthorized...
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What are the appeal procedures for denied claims with Blue Cross and Blue Shield (NC)?

Blue Cross and Blue Shield of North Carolina has set procedures for appealing denied claims, which include reviewing denial...
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Provider Access

How do I find a participating provider in the Blue Cross and Blue Shield (NC) network?

To locate a participating provider within the Blue Cross and Blue Shield (NC) network, one can use the online provider search...
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Can I access preventive services without needing a referral?

Many Blue Cross NC health plans allow access to preventive services without a referral, following Affordable Care Act...
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Can I use Blue Cross and Blue Shield (NC) coverage outside of North Carolina?

Blue Cross and Blue Shield (NC) offers coverage outside of North Carolina, depending on the plan type. Many plans allow for...
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Special Programs

Are there any programs specifically for managing chronic conditions?

Blue Cross NC provides various programs to assist members in managing chronic conditions like diabetes, asthma, and heart...
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What are the mental health resources available through my Blue Cross and Blue Shield (NC) plan?

Blue Cross North Carolina provides various mental health resources, including access to licensed therapists and both in-person...
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We look to the Blue Cross and Blue Shield (NC) issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Blue Cross and Blue Shield (NC) issues reported to GetHuman
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