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Blue Cross Blue Shield (MA) Customer FAQ

Top Answers & How-to Guides

What is Blue Cross Blue Shield (MA)'s Phone Number?

The question we are asked most often is about how to talk to Blue Cross Blue Shield (MA) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I manage my Blue Cross Blue Shield (MA) account online?

Members of Blue Cross Blue Shield (MA) can indeed manage their accounts online via the member portal. This platform allows...

How can I obtain a replacement member ID card from Blue Cross Blue Shield (MA)?

To get a replacement member ID card from Blue Cross Blue Shield of Massachusetts, members can log into their online account to...
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Recent Blue Cross Blue Shield (MA) Customer Questions

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Coverage Options

What health insurance plans does Blue Cross Blue Shield (MA) offer?

Blue Cross Blue Shield (MA) has a wide range of health insurance options, including individual and family plans, Medicare...
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Are there any specific services not covered by Blue Cross Blue Shield (MA)?

Blue Cross Blue Shield (MA) does not cover certain services, including cosmetic procedures, experimental treatments, and some...
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Are alternative medicine treatments covered by Blue Cross Blue Shield (MA)?

Blue Cross Blue Shield (MA) coverage for alternative medicine varies by plan. Some treatments like chiropractic care and...
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Does Blue Cross Blue Shield (MA) cover preventive care visits?

Blue Cross Blue Shield (MA) generally covers preventive care visits, including check-ups and vaccinations, as part of their...
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Account Management

Can I manage my Blue Cross Blue Shield (MA) account online?

Members of Blue Cross Blue Shield (MA) can indeed manage their accounts online via the member portal. This platform allows...
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How can I obtain a replacement member ID card from Blue Cross Blue Shield (MA)?

To get a replacement member ID card from Blue Cross Blue Shield of Massachusetts, members can log into their online account to...
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How can I access my health records through Blue Cross Blue Shield (MA)?

Members can access their health records through the member portal of Blue Cross Blue Shield of Massachusetts. They need to...
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Costs and Discounts

What is the cost of Blue Cross Blue Shield (MA) plans?

The costs of Blue Cross Blue Shield (MA) plans depend on various factors such as plan type, age, coverage level, and location....
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Does Blue Cross Blue Shield (MA) offer any wellness programs or discounts?

Blue Cross Blue Shield of Massachusetts provides various wellness programs focusing on preventive care and healthy living....
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What discounts are available for gym memberships through Blue Cross Blue Shield (MA)?

Blue Cross Blue Shield (MA) provides various discounts for gym memberships, including the "Fitness Basics" program and the...
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Eligibility and Limitations

Are there any limitations on coverage for pre-existing conditions with Blue Cross Blue Shield (MA)?

Blue Cross Blue Shield of Massachusetts offers coverage for pre-existing conditions without restrictions due to the Affordable...
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What are the eligibility requirements for Medicaid with Blue Cross Blue Shield (MA)?

Eligibility for Medicaid, or MassHealth, with Blue Cross Blue Shield of Massachusetts depends on factors like income, family...
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Services and Support

How does Blue Cross Blue Shield (MA) handle pre-authorization for services?

Blue Cross Blue Shield (MA) has a structured process for pre-authorizing services, requiring providers to secure approval to...
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What resources does Blue Cross Blue Shield (MA) offer for mental health services?

Blue Cross Blue Shield of Massachusetts offers various mental health resources, including access to therapists and...
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Can I add family members to my existing Blue Cross Blue Shield (MA) plan?

Yes, generally one can add family members to a Blue Cross Blue Shield (MA) plan during open enrollment or after qualifying...
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Claims and Appeals

What is the process for appealing a denied claim with Blue Cross Blue Shield (MA)?

To appeal a denied claim with Blue Cross Blue Shield of Massachusetts, members should first review their denial notice to...
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What should I do if I have billing discrepancies with Blue Cross Blue Shield (MA)?

If billing discrepancies arise with Blue Cross Blue Shield of Massachusetts, customers should carefully review the bill and...
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We look to the Blue Cross Blue Shield (MA) issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Blue Cross Blue Shield (MA) issues reported to GetHuman
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