How Do I Unlock My Bisq Account?

Many people have started realizing the benefits of digital trading assets. It is quick, convenient, and offers greater flexibility when conducting transactions.

If you already trade on Bisq, the platform gives you an option to lock your Bisq account to enhance security. This means that you will not conduct any transactions on the platform until it is unlocked. You should only use this feature if you suspect that your computer has been compromised or your access credentials have been stolen.

In this article, we will provide a step-by-step guide to unlocking your Bisq account.

Determine Why Your Account Is Locked

Before you start unlocking your account, it is crucial to determine why it is locked in the first place. There are two main reasons why Bisq locks accounts:

• Suspected foul play: if the platform detects suspicious activity on your account, it will automatically lock it as a security measure. It usually happens when someone tries to log into your account from a different IP address or when there are multiple failed login attempts.
• Account inactivity: if you don't log into your account for a prolonged period, Bisq will automatically lock it. This is done to protect your account from being compromised by someone who might have gained access to your computer.

If you cannot find the reason, you can call customer support to make inquiries.

Use the Website to Gain Access to Your Account

The first step is to ensure that you access the Bisq website.

1. You can enter your username, ID and password in the login box.

2. Once you are logged into the account, navigate to 'Settings' and then click on 'Account.'

3. A new window will pop up with several options.

4. Find the 'Unlock Account' button and click on it.

5. A new page will appear with a box that says, "Forgot your password?"

6. Enter your username or email in the space provided and click on the 'Send reset link' button.

7. Bisq will send you an email with a link to reset your password.

8. Once you have reset your password, you will be able to log in and unlock your account.

Use the Desktop Client To Unlock Your Account

If you have difficulty logging into the website, you can also use the desktop client to unlock your account.

1. The first step is to launch the application and click on the 'Account' tab.

2. Next, select 'Unlock Account.' A new window will appear with space for you to enter your password.

3. Once you have entered your password, click on the 'Unlock' button.

4. You should now unlock your account, and you should be able to access all the features of the Bisq platform.

If you are still having difficulty unlocking your account, contact the Bisq support team. They will be able to assist you further and help you resolve any issues you are having.

Call Customer Support

Sometimes, the best way to resolve an issue is to speak to a customer support representative. The Bisq support team is available 24/7 and can be reached by email or through the live chat function on the website. When you call Bisq customer support, you will be connected with a representative who can help you unlock your account.