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Biffa Customer FAQ

Top Answers & How-to Guides

What is Biffa's Phone Number?

The question we are asked most often is about how to talk to Biffa customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Biffa customer service, get an answer now.

Recent Biffa Customer Questions

Need to cancel a scheduled visit booked tomorrow

To cancel a scheduled visit with Biffa, please log into your account. There, you should find the list of your scheduled visits. Find the one you want to cancel, and click "cancel". Take note that cancellations are subject to Biffa's cancellation policy. If you're cancelling close to the scheduled visit, you may incur a cancellation fee. All processes and charges should be highlighted clearly within your accessible documents. Always try to cancel as soon as possible to avoid penalties.
Asked Apr 1, 2024 5:40 PM

Help me with my Biffa customer service issue

Services Offered

What services does Biffa offer?

Biffa provides a comprehensive suite of waste management and recycling solutions for both businesses and households in the UK....

What certifications does Biffa have for waste management?

Biffa has received multiple certifications including ISO 14001 for environmental management, ISO 9001 for quality management,...

What types of bins or containers does Biffa provide?

Biffa provides a variety of bins for residential, commercial, and industrial use, including wheelie bins in multiple sizes,...

Collection Information

What is the collection schedule for my area?

The collection schedule in your area is determined by Biffa's tailored services, which can vary by region for waste, recycling,...

Can I track the progress of my waste collection request?

Biffa does not offer a direct tracking system for individual waste collection requests, but customers can receive updates via...

How do I report a missed collection?

To report a missed collection, customers should refer to Biffa's local service guidelines for specific instructions. They can...

Are there additional fees for extra waste collections?

Biffa's additional waste collection fees depend on the service type and contract agreements. Extra collections outside the...

Requesting Services

Can I request an additional bin or box for my recycling?

Biffa offers recycling services that vary based on local regulations. To request an additional recycling bin or box, you should...

Can I request a waste audit for my business?

Biffa provides waste audit services for businesses to help assess and improve their waste management. This process evaluates...

Can I request recycling education materials for my business?

Biffa understands the significance of recycling education for businesses and often provides resources such as posters and...

Payment and Fees

What are the accepted payment methods for Biffa services?

Biffa provides various payment methods to meet customer preferences, including credit and debit cards, direct debit for...

Are group discounts available for businesses or communities?

Biffa provides various waste management and recycling options, usually customizing services for businesses and communities....

Regulations and Guidelines

Do I need a permit for skip hire?

The necessity for a permit when hiring a skip depends on its placement; private property typically does not require one, while...

What are the guidelines for disposing of bulky items?

Biffa's guidelines for bulky item disposal can differ by location and typically involve checking local collection options....

What are the requirements for hazardous waste disposal?

Biffa follows stringent regulations for hazardous waste disposal, which varies by type and location. It is crucial for...

Communication and Updates

What communication channels are available for service updates?

Biffa uses several channels to provide service updates, including emails, their website, social media, and, for some...

How often does Biffa update its policies or procedures?

Biffa regularly assesses and revises its policies and procedures to ensure they align with changing regulations and to enhance...

Eco-Friendly Options

Can I explore eco-friendly options for waste disposal?

Biffa offers a range of environmentally friendly waste disposal services focused on sustainability. They provide recycling...

How does Biffa handle electronic waste recycling?

Biffa manages electronic waste recycling effectively through a thorough process that includes collection, transportation, and...

Are there tools for monitoring waste generation for businesses?

Biffa provides various tools for businesses to effectively monitor waste generation, including digital reporting systems and...
We look to the Biffa issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Biffa issues reported to GetHuman
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