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Ben & Jerry's Customer FAQ

Top Answers & How-to Guides

What is Ben & Jerry's's Phone Number?

The question we are asked most often is about how to talk to Ben & Jerry's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Flavors and Offerings

What flavors does Ben & Jerry's offer?

Ben & Jerry's boasts an impressive array of flavors, from classics like Chocolate Fudge Brownie and Cookie Dough to seasonal...
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Does Ben & Jerry's offer dairy-free options?

Ben & Jerry's provides dairy-free options for individuals who are lactose intolerant or prefer non-dairy alternatives. Their...
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Are Ben & Jerry's products gluten-free?

Ben & Jerry's provides several gluten-free ice cream flavors, but cross-contamination may occur, as their facilities process...
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Does Ben & Jerry's offer any vegan ice cream flavors?

Ben & Jerry's provides a variety of vegan ice cream flavors, using almond milk for a creamy, dairy-free base. They cater to...
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How can I find nutritional information for your flavors?

Nutritional details for Ben & Jerry's flavors are available on their website, including calorie counts and ingredient lists....
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Do you have any special collaborations or flavors available?

Ben & Jerry's regularly introduces unique collaborations and limited-edition flavors inspired by trends, partnerships with...
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Location and Availability

Where can I find a Ben & Jerry's scoop shop?

To find a Ben & Jerry's scoop shop, individuals should visit the official website and use the store locator feature by entering...
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Can I order Ben & Jerry's ice cream online?

Yes, Ben & Jerry's ice cream can be ordered online through grocery delivery services and some Scoop Shops, which may offer...
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Can I send Ben & Jerry's ice cream as a gift?

Ben & Jerry's provides options for sending ice cream as gifts, but availability and shipping depend on local conditions. Online...
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Can I order Ben & Jerry's ice cream for delivery?

Yes, Ben & Jerry's ice cream can be ordered for delivery using apps like Uber Eats and DoorDash. Some Scoop Shops may offer...
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Customer Experience

What is the mission of Ben & Jerry's?

Ben & Jerry's mission focuses on three key areas: delivering quality products, ensuring business sustainability, and committing...
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What should I do if I have a complaint about a product?

When someone has a product complaint about Ben & Jerry's, they should first identify the exact issue, like taste or packaging....
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How can I find out about new flavors?

To keep informed about new flavors from Ben & Jerry's, one can regularly visit their official website, follow them on social...
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Do you have a loyalty program for frequent customers?

Ben & Jerry's does not have a formal loyalty program; however, they often offer promotions and special deals for frequent...
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What is your policy for allergens in your products?

Ben & Jerry's emphasizes customer safety regarding allergens by providing detailed allergen information for each flavor. They...
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Are there any special events or promotions coming up?

Ben & Jerry's hosts various events and promotions throughout the year, highlighting new flavors and community initiatives,...
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We look to the Ben & Jerry's issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Ben & Jerry's issues reported to GetHuman
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