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Belk Customer FAQ

Top Answers & How-to Guides

What is Belk's Phone Number?

The question we are asked most often is about how to talk to Belk customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Belk customer service, get an answer now.

Recent Belk Customer Questions

my order says delivered but i have not received anything

We're sorry to hear about this issue. It is possible that your package was delivered to a neighbor or another secure location if you weren't available at the time of delivery. We recommend you to check around your property, with your neighbors, or with anyone else who may have accepted the delivery. If you're still unable to locate the package, please reach out to the courier service as they can provide more detailed information. If all else fails, keep in mind Belk’s customer service is committed to making things right and will assist with next steps.
Asked Mar 26, 2024 3:18 PM

Help me with my Belk customer service issue

Order Tracking

How can I track my order?

To track an order from Belk, customers can visit the Belk website and locate the order tracking section. Logged-in users can...

Returns and Exchanges

What is Belk's return policy?

Belk allows returns within thirty days for a full refund, but final sale items are not returnable. Items should be in original...

How long does it take to process a return?

Return processing times at Belk differ based on the return method. In-store returns are usually immediate, while shipped...

Can I return an item purchased online in-store?

Belk permits returns of online purchases at their physical stores, provided the items are in original condition and accompanied...

Does Belk offer price adjustments after a purchase?

Belk does allow for price adjustments on items bought at higher prices if marked down within a specified period, usually within...

Shipping Information

Do you offer international shipping?

Belk typically does not offer international shipping for online orders, focusing on U.S. customers. However, shoppers outside...

Payment Options

What payment methods does Belk accept?

Belk accommodates various payment preferences, accepting major credit cards, debit cards, PayPal for online shopping, and gift...

Can I use Belk gift cards for online purchases?

Belk gift cards are usable for online purchases at belk.com. Customers can enter gift card details at checkout, ensuring the...

Pricing Policies

What is Belk's price match policy?

Belk has a price match policy that allows customers to receive the lowest price on identical items from competing retailers....

Can I use coupons or promotions on belk.com?

Coupons and promotions can be used on belk.com during the checkout process. Customers can enter their coupon codes in a...

Promotional Offers

What is the Belk Bucks program and how does it work?

The Belk Bucks program rewards customers by allowing them to earn a percentage back on qualifying purchases, which can be...

Does Belk offer gift wrapping services?

Belk provides gift wrapping services, primarily during the holiday season, but possibly year-round at select locations. Online...

What special promotions does Belk offer for holidays or events?

Belk regularly provides various promotions during holidays and events, such as seasonal sales around significant holidays like...

Are there rewards programs for frequent shoppers at Belk?

Belk has a rewards program called Belk Rewards that allows frequent shoppers to earn points on purchases, redeemable for...
We look to the Belk issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Belk issues reported to GetHuman
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