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Ballard Designs Customer FAQ

Top Answers & How-to Guides

What is Ballard Designs's Phone Number?

The question we are asked most often is about how to talk to Ballard Designs customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Ordering Information

How do I place an order?

To place an order with Ballard Designs, visit their official website, select items, view details, and choose any options like...
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Can I cancel or change my order after it has been placed?

Once an order is placed with Ballard Designs, the possibility to cancel or modify it depends on the timing and order status....
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Can I request a fabric swatch before ordering?

Ballard Designs usually permits customers to request fabric swatches prior to ordering, which helps in choosing fabrics that...
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Returns and Warranty

How do I return an item?

Returning an item to Ballard Designs involves following their return policy, which specifies a time frame and condition...
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What is your return policy?

Ballard Designs provides a flexible return policy, allowing returns typically within thirty days of receiving items in their...
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What is the warranty on your products?

Ballard Designs offers varying warranties based on product types, typically a one-year limited warranty on upholstered items....
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Store Location and Newsletter

How do I sign up for the newsletter?

To subscribe to the Ballard Designs newsletter, visit their website and find the newsletter section, usually located at the...
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Do you have a physical store location?

Ballard Designs does not have traditional physical stores as they focus on an online catalog for home furnishings and decor....
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Payments and Discounts

What payment methods do you accept?

Ballard Designs offers various payment options, including major credit cards like Visa and MasterCard, PayPal, and sometimes...
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Do you offer promotional discounts or coupons?

Ballard Designs occasionally offers promotions and discounts that can change with the season or special events. Customers may...
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Shipping and Delivery

Do you offer international shipping?

Ballard Designs primarily caters to domestic shipping within the United States, but on occasion, certain items may be shipped...
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Can I track my order?

Customers have the ability to track their Ballard Designs orders after they are shipped. A tracking number is usually provided...
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