Avios Customer FAQ

To recover your Avios account, you will usually need to follow a set process designed to verify your identity. Firstly, go to the Avios official website and click on the "Forgot your login details?" link. Here you will be given instructions on how to reset your password or recover your account. You will be asked to fill in details such as your full name and email address used to register your account. After providing the necessary information, you'll receive a password reset email. Follow the instructions, create a new secure password, and regain access to your account. If you continue to have issues, it may be helpful to reach out to Avios directly for further support.

I'm sorry for the misunderstanding, but as a FAQ response, we don't have access to individual account information. Typically, you can keep track of your Avios points by signing into your Avios account on the Avios website or through the mobile app. After logging in, your points balance should be displayed on your account overview or dashboard page.

If you've forgotten your Avios login details, don't worry, you can reset them. For your username, you'll need to click on the "Forgotten your login details?" link on the login page, then enter the email address associated with your account. Avios will send you an email with your username. If you've forgotten your password, click on the "Forgotten your login details?" link, then select "Reset it here". You'll need to provide your username and Avios will send you an email with a link to reset your password. Please make sure to check your spam or junk folders if you can't find these emails.

We're sorry to hear about the issues with your Avios points. Points should not be deleted if you have recently flown with Qatar Airways, as it is a Oneworld partner airline with Avios. It can sometimes take a few days for your points from recent flights to be processed and added to your balance. If you believe there's an error in your points balance, usually it's recommended to contact Avios customer service. However, as per your requirement, we advise double-checking your flight details and making sure that your Avios account was linked properly at the time of your flight.

We're sorry to hear you're having trouble with the website. First, make sure you're entering your Avios number correctly. If the website still does not recognize it, the issue might be related to your credentials. Incorrect login details are a common issue. Try resetting your password to ensure you have the correct one. Please remember that you need to be logged into your Avios account to check your balance. If these steps don't solve the issue, you might encounter a temporary system glitch, and we'd suggest trying again later.