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Auto Zone Customer FAQ

Top Answers & How-to Guides

What is Auto Zone's Phone Number?

The question we are asked most often is about how to talk to Auto Zone customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Auto Zone customer service, get an answer now.

Recent Auto Zone Customer Questions

Need to check my gift card balance - no pin # on back of card.

Unfortunately, if there isn't a PIN number on the back of your AutoZone gift card, you may not be able to check the balance online. We recommend bringing the gift card into your local AutoZone store. The store associates should be able to check the balance for you using their point of sale system. Remember to protect and handle gift cards as if they were cash because replacement might not be possible if lost or stolen. Be sure to keep your gift card until you have used the entire balance.
Asked Mar 31, 2024 9:46 AM

Help me with my Auto Zone customer service issue

Store Locator

Where can I find an Auto Zone store near me?

The best way to locate an Auto Zone store nearby is by using the store locator on their website, which allows searching by zip...

Can I check the availability of a particular product at my local Auto Zone store?

Yes, customers can verify product availability at local Auto Zone stores by visiting the official website. They can search for...

Products and Services

What products does Auto Zone sell?

Auto Zone provides a diverse selection of automotive parts and accessories for all types of vehicles. Their inventory includes...

Does Auto Zone offer online shopping?

Auto Zone provides online shopping on its website, allowing customers to explore a vast range of auto parts and tools from...

Does Auto Zone provide any installation services?

Auto Zone does not directly provide installation services but focuses on selling automotive parts. They assist customers in...

How do I find the right parts for my vehicle at Auto Zone?

To find the right parts for a vehicle at Auto Zone, gather details like make, model, year, and engine type. Use the parts...

Does Auto Zone offer repair services?

Auto Zone focuses on selling automotive parts and provides resources for DIY repairs rather than offering repair services...

Payments and Policies

What are the payment options at Auto Zone?

Auto Zone provides various payment methods, including major credit cards, debit cards, and cash. Some stores may also offer...

What is the Auto Zone warranty policy?

Auto Zone's warranty policy varies by product type, offering limited warranties for most parts and accessories that cover...

Does Auto Zone have a price matching policy?

Auto Zone implements a price matching policy, allowing customers to match lower prices on identical items at qualifying...

Can I return a product if I am not satisfied?

Auto Zone offers a return policy that allows customers to return items if they are not satisfied. Typically, returns are...

Promotions and Rewards

Are there any discounts or promotions available at Auto Zone?

Auto Zone regularly provides various promotions such as product discounts, loyalty rewards for members, and seasonal offers....

What is the Auto Zone Rewards program?

The Auto Zone Rewards program is a loyalty initiative that rewards frequent shoppers with points on purchases, which can be...
We look to the Auto Zone issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Auto Zone issues reported to GetHuman
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