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Audeze Customer FAQ

Top Answers & How-to Guides

How do I Contact Audeze Customer Service?

The question we are asked most often is about how to talk to Audeze customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Product Information

What products does Audeze offer?

Audeze provides a wide array of high-end audio products, including distinguished planar magnetic headphones like the LCD...
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Are Audeze products compatible with my devices?

Audeze products are generally compatible with a variety of devices due to their standard connectors like 3.5 mm and 1/4 inch....
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How do I choose the right Audeze product for me?

To choose the right Audeze product, identify your listening preferences and usage, whether for casual listening, professional...
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How often does Audeze release new products?

Audeze releases new products based on development timelines and market trends, without a fixed schedule. Launches typically...
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Product Care and Support

How do I care for my Audeze headphones?

To care for Audeze headphones, keep them clean by wiping the earcups and headband with a soft cloth, avoiding liquids on...
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What is the warranty policy for Audeze products?

Audeze provides a limited warranty typically lasting two years for most products, covering material and workmanship defects....
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How do I get technical support for my Audeze product?

Users can access technical support for Audeze products through the official Audeze website, which contains a support section...
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What should I do if my Audeze product has a defect?

When facing a defect in an Audeze product, first identify the issue and consult the product manual for troubleshooting tips. If...
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Purchase and Returns

Are there any discounts or promotions available?

Audeze frequently offers discounts and promotions during special events, so it is wise to visit their website regularly for the...
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Can I try Audeze products before purchasing?

Audeze lacks a formal trial program, but customers can visit authorized retailers to try demo units, attend listening events,...
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What is the return policy for online orders?

Audeze's online return policy typically allows returns within about thirty days from purchase, requiring items to be in...
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Can I buy Audeze products in physical stores?

Audeze products can be found in select physical stores, particularly specialized audio retailers and high-end electronics...
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Community and Updates

Where can I find customer reviews of Audeze products?

Customers can typically find reviews of Audeze products on major e-commerce sites like Amazon and Best Buy, as well as on...
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How does Audeze support the audiophile community?

Audeze supports the audiophile community by producing high-quality audio equipment while engaging in events and collaborating...
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What is the best way to connect Audeze headphones?

The method for connecting Audeze headphones varies by model and usage. Typically, they use a 1/4 inch connector for devices...
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How can I stay updated on Audeze news and releases?

To keep informed about Audeze's latest news and product launches, regularly check their official website for announcements and...
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We look to the Audeze issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Audeze issues reported to GetHuman
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