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Atlassian Customer FAQ

Top Answers & How-to Guides

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The question we are asked most often is about how to talk to Atlassian customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Atlassian Customer Questions

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Support and Management

How do I manage user permissions in Atlassian Jira?

Managing user permissions in Atlassian Jira involves understanding permissions, roles, and groups. Administrators can access...
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How can I upgrade my Atlassian subscription?

Upgrading an Atlassian subscription involves logging into your account and accessing the administration section of your...
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How can I get support for Atlassian products?

Users can access support for Atlassian products through the Atlassian website, which offers documentation, tutorials, and a...
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What is the difference between Atlassian Jira Software and Jira Service Management?

Atlassian offers Jira Software for software development teams to manage projects and agile practices, while Jira Service...
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Getting Started

How do I create a project in Atlassian Confluence?

Atlassian Confluence is a collaboration tool for documentation and knowledge sharing, not primarily for project management....
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Are there tutorials available for using Atlassian Jira?

Atlassian offers extensive tutorials for Jira, addressing different skill levels. Topics range from basic issue management to...
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Can I try Atlassian products for free?

Atlassian does provide free trials for several of its products, typically lasting fourteen days, allowing users to familiarize...
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What is the best way to get started with Atlassian tools?

To begin using Atlassian tools effectively, one should explore the official website for product documentation and tutorials,...
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Integration and Customization

How do I integrate Atlassian tools with other software?

Integrating Atlassian tools with other software enhances collaboration and efficiency. Options include using the Atlassian...
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Can I customize the dashboard in Atlassian Confluence?

Atlassian Confluence allows users to customize dashboards according to personal or team preferences. Users can adjust the...
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How do I import data into Atlassian Bitbucket?

Importing data into Atlassian Bitbucket can involve creating a new Git repository to add and push local files, or using...
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Product Information

What products does Atlassian offer?

Atlassian provides a diverse array of products aimed at improving team collaboration and project management, including Jira...
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What is the Atlassian Marketplace?

The Atlassian Marketplace is a digital platform for discovering, buying, and installing add-ons that enhance products like Jira...
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What are the system requirements for Atlassian tools?

Atlassian tools like Jira, Confluence, and Bitbucket have specific system requirements, including compatible operating systems,...
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What are the pricing options for Atlassian tools?

Atlassian presents various pricing options for its suite of tools, including Jira, Confluence, and Bitbucket. They offer cloud...
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Are there mobile apps available for Atlassian products?

Atlassian provides mobile applications for several of its products, enhancing user accessibility and convenience. Users can...
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