What is your return/exchange policy?

Askderm.com has a return and exchange policy designed to provide customers with a satisfactory shopping experience while maintaining the quality and integrity of their products. Typically, products purchased from Askderm may be eligible for return or exchange within a certain time frame, which is commonly set at thirty days from the date of delivery. To qualify for a return or exchange, items must be unopened and in their original packaging. If a customer wishes to initiate a return, they are generally required to contact the customer service team to obtain a return authorization. This step is important as it ensures that your return is processed smoothly. Once the return is approved, the customer is usually responsible for the shipping costs associated with returning the items. It is advisable to send the return package via a traceable shipping method, as Askderm cannot be responsible for items lost in transit. It is worth noting that products that have been opened, used, or are considered final sale typically cannot be returned. This policy helps to ensure that all customers receive products that meet high standards of quality and safety. For the most accurate and detailed information, including the specific steps to follow for a return or exchange, it is best to refer to the relevant sections of the Askderm website, where you can find the current return policy.