What do I do if I received the wrong item?

If you have received the wrong item from Ask J&P, it is important to address the situation promptly. First, carefully review your order confirmation and any details regarding the items you were supposed to receive, as this will help identify the discrepancy. It is advisable to take photographs of the incorrect item you received, as this can be useful for documentation purposes. Next, it would be beneficial to visit the corresponding section of the Ask J&P website that pertains to returns or exchanges. This section typically contains step-by-step instructions on how to initiate a return for an incorrect item. Pay attention to any specific requirements, such as the timeframe in which you need to report the issue and any accompanying forms that may be necessary. Additionally, if there is a customer service contact option available, you may want to use that to communicate your issue for further assistance. Be sure to provide them with all relevant details, such as your order number and a description of the error. By following these steps, you will be on the right track to resolving the situation efficiently.