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Ascend Hotel Collection Customer FAQ

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How do I Contact Ascend Hotel Collection Customer Service?

The question we are asked most often is about how to talk to Ascend Hotel Collection customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Ascend Hotel Collection Customer Questions

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Locations and Accommodations

Where are the Ascend Hotel Collection properties located?

Ascend Hotel Collection properties are located throughout the United States and in some international spots, often near...
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What types of accommodations are available at Ascend Hotel Collection properties?

Ascend Hotel Collection properties feature a wide variety of accommodations, including boutique hotels and spacious suites....
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Amenities and Services

What amenities are offered at Ascend Hotel Collection properties?

Ascend Hotel Collection properties feature a range of amenities, including complimentary breakfasts, free Wi-Fi, fitness...
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Do Ascend Hotel Collection properties offer free Wi-Fi?

Many Ascend Hotel Collection properties generally provide free Wi-Fi, but this may vary by location because each hotel...
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Is breakfast included in the room rate at Ascend Hotel Collection properties?

Breakfast availability at Ascend Hotel Collection properties differs by location since each hotel is independently managed....
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Are there fitness facilities at Ascend Hotel Collection properties?

Ascend Hotel Collection properties offer varying amenities, including fitness facilities at some locations. Guests may find...
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Do Ascend Hotel Collection properties have meeting or event spaces?

Ascend Hotel Collection properties frequently have meeting and event spaces, but the availability and size differ by location....
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Do Ascend Hotel Collection properties offer shuttle services?

Ascend Hotel Collection properties may provide shuttle services, although this can differ by location. Some hotels offer...
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Policies and Reservations

What is the cancellation policy for Ascend Hotel Collection bookings?

The cancellation policy for Ascend Hotel Collection bookings differs by property and rate. Many hotels allow cancellations...
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What is the policy for group bookings?

Group booking policies at Ascend Hotel Collection differ by property, with special rates and services typically available for...
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Can I modify my reservation after booking?

Yes, modifications to reservations at Ascend Hotel Collection properties are typically allowed, though specifics can differ by...
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Pet and Loyalty Policies

Are pets allowed at Ascend Hotel Collection properties?

Pet policies at Ascend Hotel Collection properties differ by location, with some allowing pets and others not. Guidelines may...
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Are there loyalty programs or rewards for staying at Ascend Hotel Collection properties?

Ascend Hotel Collection properties are part of the Choice Privileges loyalty program offered by Choice Hotels International....
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Can I earn airline miles for my stay at Ascend Hotel Collection properties?

Many Ascend Hotel Collection properties allow guests to earn airline miles through partnerships with certain airlines. Guests...
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We look to the Ascend Hotel Collection issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Ascend Hotel Collection issues reported to GetHuman
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