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Arris Customer FAQ

Top Answers & How-to Guides

What is Arris's Phone Number?

The question we are asked most often is about how to talk to Arris customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Arris customer service, get an answer now.

Recent Arris Customer Questions

Why do I have a 2.4 and a 5G option on the modem

The 2.4 GHz and 5 GHz options on your modem provide different wireless frequency bands. The 2.4 GHz band covers a larger area and penetrates walls better, making it ideal for general browsing and connecting devices that are farther from the modem. However, it is more susceptible to interference and typically offers slower speeds. The 5 GHz band offers faster speeds and less interference, making it suitable for high-bandwidth activities like streaming and gaming but has a shorter range. By providing both options, you can choose the best connection based on your needs and the location of your devices.
Asked Apr 28, 2025 3:35 PM

Help me with my Arris customer service issue

Installation and Setup

Are there any installation services available for Arris products?

Arris does not directly offer installation services for its products, but various third-party providers specialize in this...

How do I install my Arris device?

The installation process for an Arris device generally involves unpacking, placing it centrally, connecting it to power and...

Product Information

What types of products does Arris offer?

Arris provides a wide selection of products centered around broadband communications and media services. Their range includes...

What is the history of Arris as a company?

Arris originated in 1995, focusing on cable modem technology as Internet use surged. It went public in 1999, expanded through...

How do I find out if new Arris products are available?

To stay informed about new Arris products, regularly visit the official Arris and CommScope websites, subscribe to newsletters,...

What are the benefits of using Arris technology?

Arris technology is favored for its high performance and reliability, providing strong connectivity and fast internet access....

Warranty and Registration

Where can I find Arris customer service resources?

Arris offers customer service resources on its official website, including support options like manuals and FAQs. Users can...

Are Arris products covered under warranty?

Arris offers warranties on its products, typically covering defects for one to two years depending on the item. Claims usually...

Do I need to register my Arris device for warranty coverage?

For Arris devices, it is generally advisable to register in order to access warranty coverage more easily. Registration...

Device Maintenance

How can I update the firmware on my Arris device?

To update firmware on an Arris device, access its web interface via a browser and enter the device's default IP address. Log in...

Where can I find the user manual for my Arris product?

To find the user manual for an Arris product, visiting the official Arris website is recommended. You will need to enter the...

Can I purchase replacement parts for my Arris devices?

Yes, replacement parts for Arris devices can be purchased, although availability varies. Arris usually sells these through...

Troubleshooting and Support

What are the troubleshooting steps for common Arris issues?

Troubleshooting common Arris device issues begins with power cycling the device and checking all connections for signs of...

Are there any known issues with specific Arris models?

Certain Arris models may face issues like connectivity problems, firmware glitches, or overheating. Performance can be affected...

What should I do if my Arris device is not functioning properly?

When an Arris device malfunctions, start by checking the power connection and cables. Restart the device, inspect status lights...
We look to the Arris issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Arris issues reported to GetHuman
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