Ariba Customer FAQ

We're sorry, but we cannot directly help you with issues related to your login to SAP. This FAQ is specific to Ariba and not equipped to handle specific SAP questions. It seems like you're having issues with your SAP login and administration credentials, best approach would be to get in touch with your IT support team or the individual at your organization who oversees SAP administration for personal assistance. They should be able to troubleshoot and guide you through the process or reset your login credentials. Always remember, never share your login information with anyone for security reasons.

Typically, being redirected to another sign-in page when trying to access the User tab under Settings indicates a permissions issue. You might not have the necessary authorization to view user information. Please make sure that you have the correct user role assigned. If you have recently been granted these permissions, you might need to sign out and sign in again for the changes to take effect. If the problem persists, there could be a potential issue with your Ariba account and it may need to be examined by your system administrator.

To submit your PO number for payment in Ariba, first, ensure you've received a purchase order (PO) from your buyer. Next, from the Ariba Network dashboard, go to the 'Orders and Receipts' tab. Locate the appropriate PO and click on the 'Create Invoice' option. In the invoice form that appears, fill in all the necessary information, including your PO number. Look for a field that asks for the PO number, enter it here. Once you're done, submit the invoice. The payment against this invoice, tagged with your PO number, will be processed according to the predefined payment terms agreed with your buyer.

Unfortunately, you cannot directly access another company's Ariba account due to privacy and security reasons. Typically, the company that contracted you should submit the invoices on your behalf. If you need to submit invoices directly, the company could invite you as a supplier. This way, you can interact with their Ariba account indirectly. Ensure to communicate effectively with your contracting company to align on expectations regarding invoice submissions. Remember, unauthorized account access could result in serious consequences for compliance and security.