If something you bought at Argos wasn't what you wanted or doesn't work correctly, you may be able to exchange it. You have 30 days to make the exchange. You must bring the item to a location that depends on where you purchased the item and what the item is. Exchanges will be made based on stock availability.
If you bought something from Argos and it turned out to be damaged or not what you expected, you may be able to exchange it for the correct item. This article will show you how to do that.
You have 30 days from the day of purchase to initiate the exchange. The item you want to exchange must be unused, undamaged (unless you return it because it was damaged), and have all the parts and accessories it came with. It must also be in its original packaging.
You are also limited in the number of places you can make the exchange. If you purchased the item from an Argos store or an Argos in Sainsbury's, you could bring it to either location. You can bring items picked up from a Sainsbury's collection point to any Argos store, an Argos in Sainsbury's, or a Sainsbury's collection point. Tu clothing and small home delivery items can be brought to an Argos store, an Argos in Sainsbury's, or sent by post. Large home delivery items must have arrangements made by live chat.
Exchanges are made based on stock availability. Argos will try to honor your exchange request, but if the limited stock makes this impossible, then it will instead offer you a refund. If you accept the refund, it will be made in the same form of payment you used to make the purchase.
If you are trying to make an exchange because the item you purchased was damaged or otherwise non-functional, and if an exchange is impossible, contact Argos' Product Support department. They may fix the problem so that your purchased item works properly.
If you need some help working out the exchange, contact an Argos representative by phone, help forum, email, or chat.
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