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Appalachian Power Co (WV) Customer FAQ

Top Answers & How-to Guides

What is Appalachian Power Co (WV)'s Phone Number?

The question we are asked most often is about how to talk to Appalachian Power Co (WV) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the current incentives and rebate programs available?

At Appalachian Power Co, we offer a range of incentives and rebate programs to benefit our customers. Currently, we have various programs...
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Contact Appalachian Power Co (WV) customer service

Billing and Payments

How can I view and pay my bill online?

You can view and pay your bill online by enrolling in our online account management system. Simply log in to your account, where you...
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How do I sign up for automatic bill payment?

To sign up for automatic bill payment with Appalachian Power Co, simply visit the company's website and log in to your account. From...
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What payment options are available?

Appalachian Power Co offers a range of convenient payment options to their customers in West Virginia. These options include online...
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What are the different billing and payment plans offered?

Appalachian Power Co provides customers in West Virginia with various billing and payment plans tailored to meet their diverse needs....
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Power Outages

How do I report a power outage?

To report a power outage, customers can contact us through various methods such as phone, website, or mobile app. It is important to...
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Energy Saving Tips

How can I save energy and reduce my electricity usage?

There are several ways to save energy and reduce electricity usage. Simple steps like turning off lights when leaving a room, unplugging...
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Meter Reading

How do I read my electric meter?

To read your electric meter, locate the display that shows the numbers. You will see a series of dials or digital numbers which indicate...
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Gas Safety

What should I do if I smell gas or suspect a gas leak?

If you smell gas or suspect a gas leak, it is important to leave the area immediately and go to a safe location. Do not turn on or...
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Rates and Incentives

What are the average electricity rates in my area?

The average electricity rates in your area are subject to numerous factors and can vary. At Appalachian Power Co, we strive to provide...
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What are the current incentives and rebate programs available?

At Appalachian Power Co, we offer a range of incentives and rebate programs to benefit our customers. Currently, we have various programs...
Read more

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