What payment options are available?

Appalachian Power Company offers a variety of payment options to accommodate the diverse needs of its customers. One of the most common methods is online bill payment, which allows customers to easily pay their bills through the Appalachian Power website. Customers can also utilize the mobile app for added convenience. In addition to online payments, Appalachian Power Company accepts payments via standard mail, where customers can send their checks or money orders to the specified address on their billing statement. For those who prefer in-person transactions, many customers choose to pay their bills at designated payment locations or authorized partners throughout the service area. Automatic bank drafts are another option, allowing customers to set up recurring payments directly from their bank accounts. This feature helps ensure that bills are paid on time without the need for manual intervention. Furthermore, Appalachian Power provides assistance programs for eligible customers who may face difficulties in managing their utility bills. For the latest information on payment options, including any potential changes or additional services, it can be beneficial to check the current webpage dedicated to customer services.