What should I do if my item arrives damaged or defective?

If an item from American Girl arrives damaged or defective, it is important to address the situation promptly to ensure a resolution. First, the recipient should carefully inspect the item and take note of any damage or defects. It is advisable to keep the original packaging as this may be necessary for return processing. American Girl typically has a return policy that outlines the steps one should follow in the event of receiving a damaged or defective product. Generally, the process involves contacting their customer service to report the issue. This might include providing detailed information about the damage or defect, as well as the order number and any relevant photos to assist in resolving the matter swiftly. One effective way to seek assistance is by visiting the American Girl website where current information about returns, exchanges, and customer service contact details can be found. This resource will provide guidance specific to the policies in place at the time. It is essential to act quickly, as there may be time limits on returning items, especially if they arrived in an unsatisfactory condition.