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American Girl Customer FAQ

Top Answers & How-to Guides

What is American Girl's Phone Number?

The question we are asked most often is about how to talk to American Girl customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent American Girl Customer Questions

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Payments and Returns

What payment methods are accepted on American Girl's website?

American Girl's website accepts various payment methods, including major credit cards like Visa and MasterCard, PayPal, and...
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What is American Girl's return policy?

American Girl's return policy allows new, unused products to be returned within sixty days with a receipt. Personalized items...
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What should I do if my item arrives damaged or defective?

If an item from American Girl arrives damaged or defective, it is essential to inspect it immediately and retain the original...
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Shipping and Order Tracking

How long will it take to receive my order?

Delivery times for orders from American Girl may vary based on shipping method, processing time, and destination. Standard...
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Can I track my order status?

Customers can track their order status through the American Girl website by using the order number from the confirmation email...
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Gifts and Personalization

Do you offer gift wrapping services?

American Girl does provide gift wrapping services for select items, enhancing gifting experiences. Customers can usually find...
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Can I purchase a gift card for American Girl products?

American Girl does sell gift cards that can be used for their wide range of products. These cards come in several amounts and...
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Does American Girl offer personalization options for dolls or products?

American Girl does provide personalization options for dolls and products, allowing for customization in outfits, hairstyles,...
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Rewards and Membership

What is the American Girl Rewards Program?

The American Girl Rewards Program is a loyalty initiative that allows frequent customers to earn points on purchases. Members...
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What are the benefits of being an American Girl Rewards member?

Being an American Girl Rewards member provides numerous benefits that enhance the shopping journey. Members earn points for...
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Events and Product Ideas

Can I find discontinued American Girl products?

Finding discontinued American Girl products can be tough, but checking the official website for updates on retired items is a...
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What is the process for submitting a new product idea to American Girl?

American Girl does not accept unsolicited product ideas, focusing instead on internal concepts to avoid legal issues. To engage...
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Are there events or activities that American Girl hosts for fans?

American Girl offers a variety of events and activities for fans throughout the year, such as celebrations, character...
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We look to the American Girl issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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