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What is the policy for lost or damaged luggage on American Airlines?

Asked 5 months ago
American Airlines has a clear policy regarding lost or damaged luggage, ensuring that travelers are informed about their rights and options. In the event that luggage is lost, American Airlines advises passengers to report the issue promptly at the airport. They have dedicated staff to assist with lost baggage reports, and it is essential to provide information such as your contact details, travel itinerary, and a description of the lost luggage. If the luggage is not located within a specific timeframe, American Airlines will begin the process of compensation. Typically, passengers may be entitled to reimbursement for essential items such as clothing and toiletries while they await their luggage. The exact compensation can vary, depending on the circumstances and the duration of the delay. In cases where the luggage is damaged, it is important to report the damage to American Airlines immediately. Passengers should take photographs of the damaged luggage and provide the airline with evidence during the report. American Airlines will assess the damage and determine if it is eligible for compensation or repair. For the most accurate and updated information, travelers should refer to the American Airlines official website, where they can find detailed guidelines, forms for reporting issues, and contact information for further assistance. This will help ensure that individuals have the assistance they need regarding their luggage concerns.
Answered Jul 4th 2025

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