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American Airlines Baggage Customer FAQ

Top Answers & How-to Guides

How do I Contact American Airlines Baggage Customer Service?

The question we are asked most often is about how to talk to American Airlines Baggage customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I track the status of my delayed baggage online?

Yes, you can track the status of your delayed baggage online. American Airlines provides a convenient online tool for passengers to...
Ask any question you have about American Airlines Baggage customer service, get an answer now.

Recent American Airlines Baggage Customer Questions

How do I make a claim for a 5 day delay on our luggage delivery

To make a claim for delayed luggage delivery, you typically need to fill out a form for lost or delayed baggage, providing details about your flight and the circumstances of the delay. You may also need to provide receipts for essential items purchased while waiting for your luggage. Be sure to follow the guidelines specified on the American Airlines website for submitting claims, as they may require specific documentation and timelines.
Asked Nov 20, 2024 10:11 PM

I can’t submit a baggage claim because I don’t have bag tags what should I do

If you don't have your bag tags, provide as much information as possible when submitting your claim, such as your flight details, a description of your luggage, and any identifying features.
Asked Jul 31, 2024 8:59 PM

How do I know if my 2 missing bags will be delivered by courier

If your bags are missing, American Airlines will do their best to find and return them to you. You can file a lost baggage claim, and once found, they usually arrange for the bags to be delivered by courier directly to your specified address. You can keep track of the process using the 'Delayed Baggage' tool found on the American Airlines website, where you input your file reference number to check the status of your bags. You should typically be contacted regarding the delivery arrangements once your bags have been located. Please note that delivery may vary depending on local courier availability.
Asked May 30, 2024 6:49 PM

To transport a hunting rifle is there anything special you must do

Yes, to transport a hunting rifle with American Airlines, it must be packed in a locked, hard-sided container that's specifically designed for the firearm. The passenger must declare the firearm at check-in. Firearms, ammunition, and firearm parts, including firearm frames, receivers, and clips, are prohibited in carry-on baggage, they must be in checked bags. Firearm magazines and ammunition clips, must also be securely boxed. Remember, local law can vary, so it's always best to verify with law enforcement at your destination.
Asked Apr 23, 2024 1:57 PM

How do I report damage to luggage after I have left the airport?

You can report the damage to your luggage through American Airlines' online delayed bag report within 24 hours of your arrival for domestic flights or within 7 days for international flights. You'll need your bag claim ticket that you received during check-in to help you fill out the report. After filing the report, you can bring your damaged bag and a copy of the filed damage report to an airport baggage service office of American Airlines. You have to do this within 7 days for domestic travel or 21 days for international travel. It is best to report any damage as soon as possible.
Asked Mar 19, 2024 11:16 PM

Help me with my American Airlines Baggage customer service issue

Baggage Allowance

What is the baggage allowance for American Airlines?

The baggage allowance for American Airlines varies depending on the type of ticket, destination, and frequent flyer status. Generally,...

Checked Baggage Restrictions

What are the size restrictions for checked baggage?

The size restrictions for checked baggage on American Airlines are as follows: for domestic and international flights, the maximum...

What are the weight restrictions for checked baggage?

The weight restrictions for checked baggage on American Airlines differ depending on your destination and fare type. For domestic and...

Pet in Baggage

Can I carry a pet in my checked baggage?

No, American Airlines does not allow pets to be transported in checked baggage. They understand that pets are special members of your...

Sports Equipment

Are there any restrictions on carrying sports equipment?

Yes, there are some restrictions on carrying sports equipment when flying with American Airlines. The specific rules and restrictions...

Carry-On Policy

What is the carry-on baggage policy for American Airlines?

American Airlines allows passengers to bring one personal item and one carry-on bag onboard for free. The personal item should fit...

Carry-On Size Restrictions

What are the size restrictions for carry-on baggage?

The size restrictions for carry-on baggage on American Airlines are as follows: one personal item, such as a purse or laptop bag, with...

Personal Item

Can I bring a personal item along with my carry-on bag?

Yes, passengers flying with American Airlines are permitted to bring a personal item along with their carry-on bag. The personal item...

Liquid Restrictions

Are there any restrictions on carrying liquids in carry-on baggage?

Yes, there are restrictions on carrying liquids in carry-on baggage when traveling with American Airlines. The Transportation Security...

Lost or Damaged Baggage

What if my baggage is lost or damaged?

If your baggage is lost or damaged while in the care of American Airlines, we understand your concern and we are here to assist you....

Delayed Baggage Tracking

Can I track the status of my delayed baggage online?

Yes, you can track the status of your delayed baggage online. American Airlines provides a convenient online tool for passengers to...
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