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Amazon Germany Customer FAQ

Top Answers & How-to Guides

What is Amazon Germany's Phone Number?

The question we are asked most often is about how to talk to Amazon Germany customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Amazon Germany customer service, get an answer now.

Recent Amazon Germany Customer Questions

I need a replacement part for my order 306-8243016-9801167

You can request a replacement part for your order by visiting the "Your Orders" section of your Amazon account. Find your order number 306-8243016-9801167, and choose the option to get help with your order. Follow the prompts to request the specific replacement part you need.
Asked Aug 1, 2025 7:06 AM

How do i get in touch to speak with someone about starting selling on amazon and what are the costs for amazon to keep the products, what other costs are included in seelling on amazon and so on?

There is a link to the most up-to-date contact information right here on this page that you are viewing. Selling on Amazon involves several costs, including a subscription fee for a professional seller account or a per-item fee for individual sellers. Additionally, there are referral fees based on category, fulfillment fees if you use Amazon FBA (Fulfillment by Amazon), and potential storage fees for your products. We recommend reviewing the selling on Amazon page for detailed breakdowns of costs and services.
Asked Apr 4, 2025 7:41 AM

I ordered Flex vitamins for joints and now I receive vitamins once a month, 2 jars, and the money is withdrawn, I don’t need so many Flex vitamins. How can I refuse delivery and how can I get my money back?

To refuse delivery of your Flex vitamins, you can refuse the package when it arrives or return it through the return process available in your account. To request a refund, log in to your account, go to "Your Orders," select the order in question, and follow the steps to initiate a return and request your money back. Remember to follow the return policy for a successful refund.
Asked Dec 19, 2024 5:36 AM

I want to return a printer that was sent to me by mistake.

To return a printer sent to you by mistake, follow the return process for incorrect items. Log into your Amazon account, navigate to "Your Orders," find the order with the printer, and select "Return or Replace Items." Follow the prompts to complete your return request. You'll receive instructions on how to send the printer back, including a return shipping label if necessary. Make sure to return it within the return window specified in the return policy.
Asked Oct 13, 2024 9:10 AM

How to contact amazon.de customer service without logging in? Email for example?

There is a link to the most up-to-date contact information right here on this page that you're currently viewing.
Asked Jul 15, 2024 9:11 AM

Help me with my Amazon Germany customer service issue

Order Management

What are the delivery options for Amazon Germany?

Amazon Germany provides various delivery options including standard, expedited, and same-day or next-day delivery for Prime...

Can I cancel or modify my order on Amazon Germany?

Customers can cancel or modify orders on Amazon Germany before dispatch via the "Your Orders" section. If shipped, cancellation...

How can I track my order on Amazon Germany?

To track an order on Amazon Germany, customers can check their confirmation email for a tracking link or log into their...

Return and Refund

What is the return policy on Amazon Germany?

Amazon Germany offers a return policy allowing most purchases to be returned within 30 days of receipt, provided items are...

Can I return items purchased from third-party sellers on Amazon Germany?

Items bought from third-party sellers on Amazon Germany can typically be returned, but policies differ by seller. Customers...

Membership and Services

Are there any membership programs available on Amazon Germany?

Amazon Germany provides various membership programs, with Amazon Prime being the most notable. This subscription includes perks...

What is Amazon Prime and how does it work in Germany?

Amazon Prime in Germany is a subscription service providing members with benefits like free shipping, access to Prime Video and...

Payment and Fees

What payment methods are accepted on Amazon Germany?

Amazon Germany offers a range of payment options, including major credit cards like Visa and Mastercard, Amazon Gift Cards,...

What is the Amazon Prime membership fee in Germany?

The Amazon Prime membership in Germany offers two payment options: a monthly fee of about 8.99 euros and an annual fee around...

Shipping Policies

Can I order products from international sellers on Amazon Germany?

It is indeed possible to buy items from international sellers on Amazon Germany. There are various sellers from different...

Are there any restrictions on shipping certain items to Germany?

Shipping certain items to Germany is subject to restrictions that depend on both German and EU regulations. Prohibited items...

Customer Feedback

What are the customer review and rating options on Amazon Germany?

Amazon Germany allows customers to leave both star ratings and detailed written reviews for products after purchase. Customers...

What are the customer service hours for Amazon Germany?

Amazon Germany offers customer service for various inquiries throughout the week, typically available seven days for issues...
We look to the Amazon Germany issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Amazon Germany issues reported to GetHuman
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